Junior Product Analyst

Summary

Join Voyc, a fast-growing SaaS company, as a Junior Product Analyst. This entry-level role offers hands-on experience in shaping and improving software products. You will collaborate closely with the Product Manager and team, focusing on backlog management, customer communication, and product analysis. Responsibilities include reviewing product feedback, managing the Sleekplan backlog, identifying customer needs, and contributing to usage analysis and requirements documentation. You will also conduct competitor research, draft product communications, and assist with product requirements and scoping. The role provides structured onboarding, regular feedback, and opportunities for growth. Voyc offers a supportive team culture and various benefits.

Requirements

• A logical thinker with strong analytical and problem-solving skills
• Excellent written and verbal communication, with the ability to adapt tone and style across audiences
• A proactive, organised individual who takes initiative and can work independently
• A genuine interest in software, user behaviour and how digital products are built and improved
• Comfortable managing multiple tasks in a fast-paced environment
• A Bachelor’s degree or equivalent qualification (NQF6 or above)
• Legally eligible to work in South Africa and based in the country
• Strong English communication skills, both written and verbal
• Tech-savvy and confident learning new tools and systems independently

Responsibilities

• Review and manage incoming product feedback and feature requests
• Take ownership of our Sleekplan backlog by auditing, merging and updating open requests
• Track themes and maintain visibility of what matters most to customers
• Categorise, triage and clean up new ideas and feedback in both Sleekplan and Jira
• Identify duplicates, outdated items and unclear tickets for follow-up
• Help maintain a clear, well-organised backlog for smoother planning and prioritisation
• Support and grow into ownership of our biweekly feature request review sessions
• Prepare structured agendas for each session
• Flag new or notable requests for discussion
• Maintain a living record of reviewed items, outcomes and status updates
• Eventually lead these reviews independently with support from the Product Manager
• Spend time daily using the platform to identify UX gaps and product inefficiencies
• Actively explore and test different workflows across the product
• Suggest usability improvements and raise low-friction fixes
• Help pre-empt feature requests by understanding user friction before it’s reported
• Build confidence and context to triage future user feedback more effectively
• Own competitor research and market analysis
• Monitor industry developments, tools and trends
• Keep internal documentation current with competitor positioning
• Present relevant insights to help shape product and roadmap decisions
• Draft and coordinate product communications
• Write weekly internal release summaries for the team
• Prepare customer-facing product updates and Sleekplan announcements
• Adjust tone and content depending on the audience and format
• Assist with product requirements and scoping
• Draft user stories and initial acceptance criteria
• Identify missing information, edge cases or dependencies
• Collaborate with the Product Manager to prepare features for handover to design and engineering
• Analyse product usage and customer behaviour
• Review adoption trends across customers and features
• Identify underused functionality and opportunities to improve
• Provide simple, actionable insights to inform prioritisation
• Support team coordination and product tooling
• Help schedule product meetings, prepare agendas and take notes
• Keep Jira, Notion and Slack spaces tidy and up to date
• Jump in on QA, user research or internal documentation as needed

Preferred Qualifications

• Experience in a related role such as business analysis, customer support, QA or product operations
• Exposure to SaaS products or Agile software development environments
• Familiarity with tools like Jira, Notion, Slack or Figma

Benefits

• Remuneration: R180 000 to R240 000 pa
• Equity options after your first year, giving you ownership in Voyc’s success
• A caring, growth-focused team culture where we support your personal and professional goals
• Flexible working hours and a forward-thinking approach to leave policies
• Company-sponsored lunches, travel, and learning opportunities, including an annual offsite to Cape Town
• An inclusive and representative workplace that values diversity
• A flexible, hybrid or remote working model, so you can choose to work from home or our office