Junior Solutions Engineer
at Incode Technologies

Summary

Join a Unicorn-status scale-up as a Junior Solutions Engineer and play a crucial role in our Self Serve team, providing expert assistance and guidance to our self-serve customers.

Requirements

• Strong foundational knowledge in API integration, with expertise in one or more of the following technologies: Java, React Native, Flutter, or Web development. Familiarity with machine learning concepts and Python programming is also required
• Previous experience in a customer-facing role, with a track record of delivering exceptional customer service
• Excellent problem-solving and troubleshooting skills, with the ability to effectively diagnose and address technical issues
• Strong verbal and written communication skills, with the ability to explain complex technical concepts in a clear and user-friendly manner
• Ability to work collaboratively in a team environment and independently with minimal supervision
• Eagerness to learn and adapt in a fast-paced, dynamic work environment
• Experience in technical support or a related field is a plus

Responsibilities

• Collaborate closely with the technical support team to troubleshoot and resolve customer issues related to APIs, SDKs and applications
• Write and maintain clear, concise documentation for our self-serve customers, empowering them to resolve common issues independently
• Develop a deep understanding of our product suite to provide accurate and effective solutions to customer inquiries
• Utilize Python scripting to automate routine tasks and improve the efficiency of the support process
• Engage with customers through various channels (e.g., email, chat, phone) to understand their needs, provide guidance, and ensure their satisfaction with our solutions
• Continuously learn and stay updated with the latest technologies and industry trends to provide informed support and suggestions to customers
• Participate in creating and improving internal processes and tools to enhance the quality and efficiency of the technical support team

Benefits

• Meaningful Equity
• Flexible Working Hours & Workplace
• Open Vacation Policy
• Wellness Program
• International Travel Opportunities
• Additional benefit package according to location (401k, medical insurance, etc.)