B2C2 is hiring a
Junior Tech Support

Summary

The job is a Tech Support position at B2C2, a digital asset pioneer. The role involves ensuring maximum uptime for production systems, providing application and client support, working closely with various teams to investigate and solve system issues, maintaining internal documentation, and performing weekly support duties checklists.

Requirements

• A self starter - able to take and own a problem and, by seeking assistance where needed, follow it through to resolution
• Excellent communication and interpersonal skills
• A problem solver with a keen eye for detail
• Help in setting up the support model with the team in long term
• Provide phone or remote support in the non-office hours when required
• An interest in monitoring, alerting and reporting initiatives
• Passionate about helping people with mixed technical ability
• Some experience with Apple MacBooks and Linux technologies

Responsibilities

• Ensure maximum uptime for production systems using real time monitoring
• Provide level 1 and 2 application and client support
• Work closely with Development, Quant and Infrastructure teams to investigate and solve system issues
• Continuous monitoring of application alerts to ensure systems are running optimally
• Maintain and enforce good quality internal documentation
• Perform weekly support duties checklists
• End to end ownership of client reported issues to resolution
• End user desktop support for internal staff

Preferred Qualifications

• Previous experience with programming/scripting languages is preferred
• Preferably open to working shift hours