Appsilon is hiring a
Junior Support Engineer

Summary

The job description is for a Junior Support Engineer position at Appsilon, a software house and consultancy specializing in action support systems and machine learning. The role involves working with cutting-edge technology, resolving incidents, managing client relations, contributing to process improvements, and updating documentation.

Requirements

• At least 1 year of experience in a similar role or HelpDesk
• Experienced in remote work, likes remote-first working culture
• Fluent in English, proficiency in written and verbal communication
• Proactive, driven personality, striving for continuous improvement of your own performance
• Well-organized and self-motivated, comfortable with ambiguity and advancing multiple projects simultaneously
• Experience in client-facing roles
• Detail-oriented, capable of identifying and conveying important information
• Knowledge of Linux and basic System Admin skills
• Previous experience with Posit tech stack

Responsibilities

• Work in collaboration with the Support and Platform Teams to resolve L1 through L3 incidents
• Collect the appropriate information and use accessible documentation to satisfy the requirements of each investigation and to create relevant reports and recommendations for solution
• Manage client relations
• Resolve and escalate system defects, trends and promote best practices
• Contribute to process improvements to reduce handling time, data output, and faster solutions for customers
• Update and maintain existing documentation as needed
• Work with internal project teams to support their development efforts

Benefits

• Base Salary: 7,000 - 9,000 PLN or USD 1,800 - 2,300 (+ VAT / B2B) Monthly
• Total Compensation Together with Benefits: USD 2,200 - 2,700 Monthly
• Generous paid time off: Enjoy 26 days of paid holidays, plus the equivalent of public holidays in Poland, estimated at 13 days in 2024
• Comprehensive sick leave: Receive 33 paid sick days per year at 80% of your salary
• Life insurance: You and your family will be covered with life insurance
• Professional Development Budget: Unlock a 5% addition to your salary dedicated to a Professional Development Budget for activities that help you grow
• Training and conferences: Gain four paid annual days for training, conferences, events, or workshops
• Personal assistant: Benefit from AskHenry, your dedicated assistant
• Health benefits: Access private health care insurance (in Poland) or a cash equivalent if you're not in Poland
• Fitness perks: Receive a FitProfit or FitSport membership card (in Poland) or a cash equivalent if you're not in Poland
• Flexible remote work: Embrace remote work with flexible hours tailored to your time zone and family life
• Company-provided Laptop and Essential Computer Accessories for Enhanced Efficiency