Key Account Director

Summary

Join Movemedical as a senior-level Key Account Director to manage and grow a strategic client relationship with the potential to exceed $20M+ in ARR. This high-impact role involves driving retention, executive alignment, ROI realization, and long-term strategic growth. You will serve as the primary liaison, working closely with internal stakeholders and acting as a trusted advisor to guide enterprise clients through adoption, expansion, and strategic transformation. Success will be measured by ARR expansion, strong client executive alignment, ROI realization, renewal success, and proactive risk management. This is a remote position, preferably in the EST or CST time zones.

Requirements

• Proven success managing $10M+ strategic enterprise accounts in supply chain, healthcare SaaS, or highly regulated industries
• Deep experience engaging and influencing executive stakeholders
• Demonstrated ability to build ROI cases and guide post-sale expansion
• History of managing escalations and aligning cross-functional teams
• Strong strategic thinking, business acumen, and enterprise maturity
• Experience leading change and building executive consensus
• Willingness to travel for client-facing engagements

Responsibilities

• Own Strategic Account Growth & Retention
• Lead overall account strategy, including renewals, expansion planning, and long-term value realization
• Build and maintain deep relationships with executive stakeholders across business units
• Act as a change agent and platform evangelist within the client organization
• Create and manage strategic success plans and ROI frameworks
• Drive Cross-Functional Alignment & Escalation Leadership
• Serve as the escalation point for critical issues; resolve roadblocks through influence, not authority
• Coordinate with internal delivery, product, and support teams to ensure excellence in execution
• Proactively identify and mitigate risks to adoption, satisfaction, or renewal
• Enable Trusted Executive Partnership
• Conduct high-stakes QBRs and strategic business reviews
• Provide roadmap context, implementation alignment, and value tracking
• Translate operational outcomes into executive-level insights and influence

Benefits

• Healthcare (M,D,V)
• Wellness Programs
• 401k
• Flexible PTO
• Stipends for fitness activities, snacks, your at-home workspace and more!