Key Account Manager

Summary

Join 360Learning as a Key Account Manager (KAM) and play a crucial role in the company's growth. You'll manage a portfolio of approximately 50 enterprise accounts (2,500+ employees), focusing on sales and upselling. Collaboration with Client Success Partners and internal experts is key to success. This role offers an 80% sales focus with opportunities for career advancement to a Strategic Account Executive position after 2-3 years. The initial months involve onboarding, portfolio ownership, account strategy development, and achieving specific sales targets. Long-term responsibilities include contract renewals, upselling, and managing client relationships.

Requirements

• 5-8 years of experience in an Account Manager or sales-related function (revenue generation with a portfolio of clients)
• Previous experiences working in the SaaS industry
• Experience in a fast-growing environment such as start-up / scale-up, which requires agility and responsiveness
• Active listening skills and a team player mindset
• Excellent written and verbal communication skills
• Native French and fluent English (B2+) proficiency

Responsibilities

• Become a Trello expert and get familiar with our product
• Learn to navigate Convexity, our working environment
• Meet the different teams at 360Learning
• Finalize your onboarding
• Take full ownership of your portfolio of customers
• Map accounts and define an account growth strategy, prioritize your portfolio (tiering)
• Work closely with our Client Success Partners to gather relevant information about our existing clients, in order to generate upselling
• Prepare account reviews with our clients to identify areas of development
• Conduct presentations and demonstrations of 360Learning
• Complete the handover of your portfolio and close 30-50k € of new ARR in your first quarter (depending on the start date)
• Have met the majority of your customers and created customer intimacy (face-to-face meetings, events, lunches etc.)
• Ensure accurate reporting of the activity with your coach to optimize the forecast
• Be proactive in order to improve business processes
• Write complex business proposals and conduct business negotiations
• Close 80-100k € of new ARR in your second quarter (depending on the start date)
• Prepare, anticipate and ensure the renewal of clients’ contracts
• Define action plans to generate upsells
• Manage the entire business relationship with the clients
• Exceed your targets and be on track to reach the yearly target

Benefits

• Work From Home stipend
• RTT
• Lunch vouchers
• Medical insurance
• Gym subscription
• 1 month parental leave for the second parent
• Flexible hours
• Full remote work possible anywhere in France
• Compensation: Package includes base salary, a variable component and equity