Key Account Manager

Summary

Join DEFEND, a thriving cybersecurity company experiencing rapid growth, and collaborate with industry-leading experts. As a Key Account Manager, you will manage and grow key accounts, driving revenue growth and ensuring solutions meet client needs. You will work closely with product and delivery teams, develop and maintain relationships with key stakeholders, and contribute to sales and marketing strategies. The role offers flexibility in location (Auckland, Hamilton, Wellington, or Christchurch) and embraces remote working. DEFEND is committed to a diverse and inclusive workplace and provides opportunities for professional development and career growth.

Requirements

• Account Management: Demonstrable experience in nurturing client relationships and fostering growth within accounts
• Positive and Proactive Attitude: Willing to go the extra mile. You’ll approach challenges with a can-do attitude and are focused on achieving success
• Excellent Communication: Listen actively, articulate ideas clearly, and build strong relationships with clients and colleagues
• Problem Solving Skills: think creatively and find innovative solutions to complex challenges
• Strategic Thinking: Think strategically and develop a deep understanding of cybersecurity. You’ll be able to anticipate changes and trends and adjust your approach accordingly
• Results- Oriented: You’re focused on achieving results and driven to meet or exceed goals. You’re self-motivated and take ownership of your work
• Customer Focused: Develop a deep understanding of our customers' needs and you’ll have an innate ability on delivering outstanding service and solutions that meet or exceed expectations

Responsibilities

• Manage and grow key accounts, driving revenue growth and meeting sales targets
• Develop and maintain relationships with key stakeholders, including C-Suite executives
• Understand customer needs and develop value propositions that meet their desired outcomes
• Collaborate with product and delivery teams to ensure that our solutions meet the cybersecurity resilience needs of our clients
• Keep up to date with industry trends and developments to continually improve our offerings and stay ahead of the competition
• Contribute to the development of sales and marketing strategies that align with our business goals
• Maintain accurate sales forecasting and reporting to ensure that targets are met

Benefits

• Flexible working arrangements are available to suit your lifestyle
• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way
• Mentors: You’ll be joining a team of truly passionate and highly skilled individuals who are at the top of their game and who enjoy imparting their knowledge and experience to others
• Opportunity: Progress into other exciting roles across DEFEND