Key Account Manager

Summary

Join our team as a Merchant Success Manager and play a crucial role in supporting our merchants throughout their journey. You will be responsible for onboarding new clients, managing compliance, negotiating contracts, and maintaining strong relationships. Your responsibilities also include upscaling existing accounts, developing sales strategies, and acting as the primary point of contact for key clients. You will actively work to increase company earnings through various actions and develop individual client strategies for growth. This role requires experience in client success and business development within the e-commerce sector. We offer competitive compensation, professional development opportunities, and a supportive work environment.

Requirements

• 2+ years of experience in clients success, business development role
• Experience in working with merchants in the e-commerce sector is mandatory
• Willingness and ability to learn new things quickly
• High sense of responsibility
• Good communication skills (for communication not only with the clients but cross-team communication daily)
• Excellent written & spoken communication skills in English ( not less than B2) and good command of russian (A2/B1 level)

Responsibilities

• Assisting the merchants at all stages of cooperation
• Processing of the onboarding of new clients, including control of the compliance process, and legal and commercial negotiations with the merchants
• Introduction of company’s acquiring services to the merchants, preparation of presentations for sales process
• Maintaining long-term business relationships and daily communication with merchants
• Up-sale for the current portfolio of merchants, as well as the development of sales, agent networks, and referral schemes, adding new business clients to the portfolio
• To be a single entry point for any requests of our key customers and provide high-level customer service and prompt resolution of any issues that a client may have
• Carrying out actions (such as approval rate control, upsell, traffic analytics, etc.) in relation to merchants in order to maintain and increase the company’s earnings on a daily basis
• Planning each client’s development strategy in order to increase the client’s involvement in the company’s earnings increase

Benefits

• An opportunity to make something great even greater, you can be the reason why we grow, develop, and become the best fintech company on the market
• Career prospects - we are young, we have huge ambitions, and it is important that our employees grow with us
• Work with coworkers who are passionate about their business
• Compensation that will fully correspond to the competence and knowledge, with yearly performance reviews
• The opportunity to attend conferences, courses, and professional development at the company's expense - we favor the continuous development of our employees
• 20 days of vacation time; Latvian bank holidays; Sick leaves; Additional birthday day off
• Team building events and corporate parties