Key Account Manager

Summary

Join Greenhouse as a Key Account Manager and drive customer retention, growth, and expansion. You will manage strategic accounts, build account plans, and partner with internal teams to achieve business outcomes. This role requires experience in large enterprise customer management, project management, and complex negotiations. You will need a deep understanding of Customer Success principles and a consultative approach to problem-solving. Greenhouse offers a variety of benefits, including medical, dental, and vision insurance, basic life insurance, mental health resources, financial wellness benefits, and a fully paid parental leave program. For Ireland-based employees, there are 25 days' vacation and an employer matching pension program. Greenhouse is a remote-first company with shared office spaces in New York City and Ireland.

Requirements

• Demonstrated experience in large enterprise customer management ($200k+) and high growth expansion strategy, working with executive collaborators in enterprise accounts
• Excellent project management skills
• Experience solutioning for complex problems, often outside of your direct control
• Ability to lead complex negotiations with multiple cross-functional customer executives
• Deep understanding of Customer Success principles
• A consultative approach to problem-solving, and the ability to manage customer expectations

Responsibilities

• Effectively manage a book of business of our most strategic accounts
• Drive consensus across multiple stakeholders (internal and external) to achieve business outcomes and growth goals
• Build strategic account plans that map out customer value, expansion, and other upsell opportunities
• Maintain an active pipeline of forecasted renewals and expansions to meet quota objectives
• Partner with Customer Success managers and leverage product expertise to solution for customer pain points
• Position yourself as a strategic partner to key stakeholders and champions within named accounts
• Diagnose and mitigate churn risk clearly and own resolution strategies, advising sales leadership on ideal resolutions wherever appropriate
• Be an active participant in building and improving internal operational processes

Preferred Qualifications

• Experience in consulting or research
• Experience with HR industry and SaaS

Benefits

• Medical, dental, and vision insurance
• Basic life insurance
• Mental health resources
• Financial wellness benefits
• A fully paid parental leave program
• 25 days' vacation
• An employer matching pension program