Key Account Manager

Summary

Join Jobber's Sales department as a Key Account Manager and empower small businesses! You will manage and grow a portfolio of high-value clients, focusing on increasing their Gross Payment Volume (GPV). This role involves acting as a trusted advisor, conducting business reviews, and collaborating with other departments. You'll contribute to building a new department focused on high-level customer outcomes. Success requires proven B2B software sales experience, exceeding revenue targets, and strong communication and analytical skills. Jobber offers a comprehensive compensation package, including extended health benefits, retirement savings plan matching, stock options, and generous paid time off.

Requirements

• Demonstrated success in in account management, customer success, or sales in a B2B software environment (fintech experience preferred)
• Proven track record of over-achieving and exceeding revenue targets and retention goals
• Excellent communication, presentation, and negotiation skills
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team
• Client-focused consultative mindset
• Proficiency with the challenger sales methodology

Responsibilities

• Work with Jobber’s largest existing customers for upsell and cross-sell opportunities, primarily focused on expansion, increasing payment processing volume, building relationships with customers and addressing pain points
• Conduct regular business reviews and strategic planning sessions with key clients, providing insights and recommendations on how to optimize their use of Jobber's products and services, particularly those related to payments
• Increase the gross payment volume of your assigned accounts, as well as the overall customer lifetime value as well as cross sell other potential Jobber products
• Collaborate with other departments within Jobber, such as product, risk, and support, to ensure a seamless and consistent customer experience
• Provide feedback and suggestions to the product team on how to improve Jobber's features and functionality based on customer needs and requests
• Develop and implement best practices and processes for the Key Account Management department, as well as mentor and coach other team members

Benefits

• A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, retirement savings plan matching, and stock options
• A dedicated Talent Development function, including Development Coaches, to help build the career you want and hit the goals you set, while ensuring you’re reaching your fullest potential
• Support for all your breaks: from vacation to rest and recharge, your birthday off to celebrate, health days to support your physical and mental health, and parental leave top-ups to support your growing family