Key Account Manager

Summary

Join Kognity as an Account Manager and play a vital role in revolutionizing education. You will manage school accounts, drive customer success, and ensure schools maximize the platform's value. This position offers the chance to work in a cutting-edge EdTech company with global reach and a collaborative culture. Kognity prioritizes professional development and offers opportunities for career growth. The role involves managing a portfolio of schools, driving platform usage and engagement, and improving internal processes for efficiency. Success in this role requires experience in account management or customer success within EdTech or SaaS, along with a customer-centric mindset.

Requirements

• Experience in account management or customer success, within EdTech or SaaS
• Experience with upselling, renewals, and driving initiatives to increase usage and engagement
• A very high level of energy and passion, with a customer-centric mindset

Responsibilities

• Drive retention and expansion, and manage renewals across a portfolio of schools
• Drive initiatives to increase usage, engagement and customer understanding of our platform
• Constantly improve the way we work internally to improve efficiency

Benefits

• We empower work-life harmony; it’s up to you to tailor “how” and “when” you work, in a way that fits your personal life
• A flexible workplace - you’re free to work from anywhere across the US
• Open Choice PPO Plan through United Health Care
• 401K Plan with ADP
• A home office allowance to create a comfortable remote work environment
• 30 days of paid vacation per calendar year
• 10 days of paid sick leave per calendar year
• MacBook, as work equipment
• Stock option program