Key Account Manager

Summary

Join CUBE84 as a Key Account Manager and be the face of the company for key clients. Manage and nurture relationships with valued accounts, going beyond project management to become a trusted advisor. Regularly check in with clients, engage in strategic conversations, and ensure every interaction adds value. Identify growth opportunities, pitch solutions, and collaborate with internal teams. Understand US business dynamics and travel quarterly to strengthen relationships. Maintain account plans, share insights with leadership, and align priorities for client success. This role requires strong communication, strategic thinking, and a client-first mindset.

Requirements

• Overall 10+ years of experience, with at least 5–8 years specifically in Salesforce delivery and account management
• A demonstrated ability to sell within existing accounts, uncovering new opportunities through strategic engagement
• A solid understanding of Salesforce Clouds and how they translate into business value
• Strong communication and storytelling skills, with the ability to influence both internal and client-side stakeholders
• A proactive approach, strong organizational skills, and a strategic mindset focused on long-term success
• Are experienced in building account growth strategies and account planning frameworks
• Have exposure to cross-functional collaboration across delivery and sales
• Bring a consultative approach to client engagement, with a focus on long-term partnership building

Responsibilities

• Be the face of CUBE84 for our key clients
• Own and manage relationships with some of our most valued accounts
• Go beyond project management — build deep trust, understand client goals intimately, and be their go-to advisor
• Make regular check-ins, strategic conversations, and a commitment to customer success a part of your everyday rhythm
• Ensure that every conversation and interaction with you adds tremendous value to the client — you’re not just responsive, you’re indispensable
• Drive growth, not just retention
• You know how to listen for opportunities — whether it’s a service they haven’t tapped into or a challenge they haven’t solved yet
• You’ll identify where we can add more value, pitch smart solutions, and work closely with internal teams to make it happen
• Your background in Salesforce delivery means you can spot real potential — and speak the client’s language
• Most of your clients will be in the US. You’ll understand their unique business dynamics and ensure we’re not just delivering work — we’re delivering impact
• You’ll need a valid US visa and the willingness to travel once a quarter to strengthen these relationships in person
• You’ll keep account plans up to date, share insights regularly with our leadership, and make sure we’re always one step ahead
• Working with our delivery, pre-sales, and leadership teams, you’ll align priorities and ensure every engagement is a win for the client — and for us

Preferred Qualifications

• Have managed multi-year enterprise accounts or clients with global operations
• Are familiar with usage-based or subscription-based business models
• Have led Executive Business Reviews (EBRs) or Quarterly Planning sessions with C-level stakeholders
• Have worked in a high-growth consulting environment where agility and structure need to coexist
• Have experience in driving renewals, upsells, crosssells and expansions as part of your core responsibilities