Key Account Manager

Summary

Join Polycam as an experienced Key Account Manager to drive revenue growth within our enterprise customer base. You will own a portfolio of strategic accounts, focusing on retention, expansion, and upselling initiatives. This role demands strong relationship management, revenue generation skills, and deep product knowledge to help customers maximize the value of Polycam's 3D scanning technology. You will be responsible for developing and implementing account expansion plans, monitoring usage patterns, and collaborating with customers and sales teams. Polycam offers a supportive work environment and comprehensive benefits.

Requirements

• 4+ years of account management experience with a proven track record of retention and upselling in SaaS or enterprise software
• Demonstrated ability to grow accounts through strategic expansion initiatives
• Experience managing high-value book of business with enterprise customers
• Excellent negotiation and relationship-building skills
• Experience working within Zendesk

Responsibilities

• Drive revenue growth by identifying and executing upsell, cross-sell, and expansion opportunities within existing enterprise accounts
• Own the renewal strategy and execution, maintaining a 95%+ renewal rate across your portfolio
• Proactively identify at-risk accounts and develop comprehensive retention strategies
• Develop and implement account expansion plans to grow Annual Recurring Revenue (ARR)
• Create compelling business cases to drive adoption of additional Polycam products and features
• Monitor usage patterns and engagement metrics to uncover new upsell opportunities
• Collaborate closely with customers to align Polycam’s solutions with their evolving business needs
• Conduct quarterly business reviews focused on ROI, adoption metrics, and expansion opportunities
• Partner with sales teams to ensure seamless implementation and feature adoption for pilot programs

Preferred Qualifications

• Knowledge of 3D modeling, point clouds, and reality capture workflows
• Previous experience managing teams

Benefits

• Comprehensive medical, dental, vision, and life insurance
• Health and Dependent Care FSAs
• 401(k) plan
• Biannual field trips to unique sites across the nation