Key Account Manager

Summary

Join Yuno, a company building payment infrastructure for global market participation, as a Key Account Manager. You will manage key customer accounts, building strong relationships and ensuring client satisfaction. Responsibilities include driving revenue growth, collaborating with cross-functional teams, monitoring client satisfaction, and overseeing successful account implementation. This role requires a Bachelor's degree in Business, Marketing, or a related field, fluency in English and Spanish, and 3+ years of experience in Key Account Management. Strong communication, negotiation, and problem-solving skills are essential. The position offers remote work, a home office allowance, stock options, a health plan, flexible days off, and professional development courses.

Requirements

• Bachelor’s in Business, Marketing, or related (Master’s is a plus)
• Fluent in English and Spanish
• 3+ years in Key Account Management, Customer Success, or Client Relationship Management with international clients (preferably in payments or tech)
• Strong portfolio management and multitasking skills
• Excellent communication, negotiation, and presentation abilities
• Strategic thinker with sharp problem-solving skills
• Collaborative, adaptable, and thrives in a startup setting
• Results-driven, focused on achieving goals

Responsibilities

• Act as the Key Account Manager and primary contact, building strong client relationships and ensuring alignment with their objectives
• Drive revenue growth by identifying new opportunities, upselling existing offerings, and leveraging market and competitor insights
• Collaborate cross-functionally with technical, business, legal, sales, marketing, product, operations, and support teams to ensure seamless service delivery
• Monitor and improve client satisfaction, addressing concerns proactively and refining products or services based on feedback
• Oversee the successful implementation and ongoing growth of accounts, using data analytics to inform strategic decisions and achieve performance targets

Preferred Qualifications

• Experience in Project Management or Product Management
• Grasp of payment technologies, financial services, and regulations

Benefits

• Remote work - You can work from everywhere!
• Home Office Allowance - We offer a one-time allowance to help you create your ideal home office
• Stock options
• Health Plan wherever you are
• Flexible Days off
• Language, Professional, and Personal growth courses