Key Account Manager, Country Lead

Summary

Join Fastly as a Key Account Manager Country Lead DACH and build strong commercial and strategic business relationships with enterprise customers across the DACH region. Manage a portfolio of enterprise customer relationships, driving revenue growth through upselling and cross-selling. Partner with sales, customer support, product, and technical teams to develop account health and lead customer advocacy. Develop and execute successful account strategies, deliver business reviews, and highlight new Fastly initiatives to customers. This remote role requires strong account management experience in the DACH region, ideally within the CDN/PAAS/Cyber Security industry, and fluency in English and German. The position offers opportunities for travel and a comprehensive benefits package.

Requirements

• Strong Prior Account Management, Customer relationship and strategic sales experience in DACH
• Prior sales experience driving revenue through up-selling and cross-selling into existing business and customers, and stakeholders
• Able and confident to run customer meetings, demos
• A sense of curiosity to understand customer goals coupled with an ability to understand and align technical concepts with business values
• Strong customer facing, presentation and project management skills, high detail orientation and exceptional organizational skills
• Thrives in a multitasking environment, with an ability to adjust priorities
• Independent, self-disciplined and possess strong verbal and written communications skills
• Fluent in English and German

Responsibilities

• Own and drive revenue across your customers
• Cross sell the Fastly solutions and drive customer usage
• Partner closely with Sales and Sales Engineering to grow customer Revenue
• Drive your renewals to a successful close and generate interest and opportunities across Fastly’s product portfolio
• Monitor customer relationships and account health, identify Executive sponsorship opportunities and bring customers together when needed for workshops, roundtables or speaking engagements
• Highlight new Fastly initiatives, products and services to customers through Monthly and Quarterly Business Reviews
• Collaborate with product, marketing and sales teams to provide feedback for ongoing customer support
• Actively engage with customers both remotely and in person to understand their business and discover their requirements bringing in Subject Matter Experts as situations dictate

Preferred Qualifications

• Experience within the CDN /PAAS/Cyber Security industry
• Technical background

Benefits

Comprehensive benefits package