Remote Key Account Manager

Summary

Join our team as a Key Account Manager to provide high-level quality service for famous worldwide well-known companies. Get the most agile digitalized training and emerge into technical, and business knowledge of a product to provide a seamless experience for users all over the globe.

Responsibilities

• Take part in the new clients' integrations
• Simultaneously manage clients from a diverse list of industries
• Maintain constant communication with support teams and clients
• Make sure that support processes in teams are built according to the company's and clients' standards (KPIs/SLAs/QA)
• Assist clients with improving their customers' support experience, incl. strategic planning and product development analysis
• Maintain security standards within teams and also on the client's side
• Proactively mediate and resolve any clients' and consultants' concerns etc
• Monitor service quality via internal or external Quality Assurance platforms
• Monitor team discipline and ensure corporate culture within the team
• Generate and maintain internal product documentation, ensure that legal and financial agreements are upheld by clients
• Assist with hiring ideal candidates for your clients, train Team Leads, and set training for consultants
• Help talented people from your teams grow and develop professionally