SupportYourApp is hiring a
Key Account Manager

Summary

Join SupportYourApp as a Key Account Manager to provide high-level quality service for famous worldwide companies, get digitalized training, and manage clients from various industries. Requirements include fluency in English (C1-C2 levels), 1+ years of experience in a similar position or 2+ years in customer support, knowledge of various professional business tools, and familiarity with customer support platforms and their analytics dashboards.

Requirements

• Fluent in English (C1-C2 levels)
• 1+ years of experience in a similar position or 2+ years experience in customer support
• Critical thinker and problem-solver (worked with various professional business tools such as Keynote, PowerPoint, and Excel)
• Experienced with Intercom, Zendesk, Freshdesk, Hubspot, Aircall, or any other customer support platform and their analytics dashboards
• Knowledgeable in Key Performance Indicators and SLAs in customer support or has familiarity with data analysis and statistics
• Team player who worked on cross-departmental projects for further service delivery enhancements
• Skilled in time management and has experience working with time management platforms (Wrike, Monday, Asana, Jira etc.)
• Having great interpersonal and communication skills (knowledge of Google Suite and/or Zoom functionality)
• Excellent at organizing and multitasking, being able to work with several clients at the same time
• Having a track record of taking responsibility

Responsibilities

Provide high-level quality service for famous worldwide companies

Preferred Qualifications

• Love people and new technologies
• Sales and Business Development knowledge is preferred

Benefits

• Business hours
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development