Remote Key Account Manager

Summary

Join our team as a Key Account Manager to provide high-level quality service for famous worldwide well-known companies. Get the most agile digitalized training and emerge into technical, and business knowledge of a product to provide a seamless experience for users all over the globe.

Requirements

• Fluent in English (C1-C2 levels) and Ukrainian
• 1+ years of experience in a similar position or 2+ years experience in customer support
• Critical thinker and problem-solver (worked with various professional business tools such as Keynote, PowerPoint, and Excel)
• Experienced with Intercom, Zendesk, Freshdesk, Hubspot, Aircall, or any other customer support platform and their analytics dashboards
• Knowledgeable in Key Performance Indicators and SLAs in customer support or has familiarity with data analysis and statistics
• Team player who worked on cross-departmental projects for further service delivery enhancements
• Skilled in time management and has experience working with time management platforms (Wrike, Monday, Asana, Jira etc.)
• Having great interpersonal and communication skills (knowledge of Google Suite and/or Zoom functionality), excited about communicating with people
• Excellent at organizing and multitasking, being able to work with several clients at the same time
• Having a track record of taking responsibility

Responsibilities

• Take part in the new clients' integrations
• Simultaneously manage clients from a diverse list of industries
• Maintain constant communication with support teams and clients
• Make sure that support processes in teams are built according to the company's and clients' standards (KPIs/SLAs/QA)
• Assist clients with improving their customers' support experience, incl. strategic planning and product development analysis
• Maintain security standards within teams and also on the client's side
• Proactively mediate and resolve any clients' and consultants' concerns etc
• Monitor service quality via internal or external Quality Assurance platforms
• Monitor team discipline and ensure corporate culture within the team
• Generate and maintain internal product documentation, ensure that legal and financial agreements are upheld by clients
• Assist with hiring ideal candidates for your clients, train Team Leads, and set training for consultants
• Help talented people from your teams grow and develop professionally

Benefits

• Business hours
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development