Knowledge Management Manager

Summary

Join IT Concepts, Inc. as a Knowledge Management Manager to support our VA-ESOM contract across the United States. You will develop and deliver knowledge management programs, lead knowledge management tools and platforms, and ensure compliance with agency policies and regulations. This remote position requires 10+ years of experience in knowledge management and IT project management, a Bachelor's degree (or equivalent experience), and the ability to obtain Public Trust Clearance. You will collaborate with other teams to support the agency's IT modernization efforts. We offer a competitive benefits package including paid time off, healthcare, 401k, and professional development opportunities.

Requirements

• Bachelor’s degree in engineering, computer science, systems, business or related scientific /technical discipline (8 years of additional relevant experience may be substituted for education)
• 10+ years of experience with leading Knowledge Management / Enterprise Content Management (e.g. SharePoint, websites) including analysis, design, development, and deployment support for repository requirements, auditing, reliability and performance improvements; capacity planning, high availability solutions and implementation / upgrade / migration support
• Proven experience in managing Information Technology (IT) related projects
• Must be well versed in life cycle and project management methodologies
• Must have experience in tracking costs, schedule and performance progress
• Must be able to identify and mitigate risks
• IT skills to use software applications to manage business information, and strong structural analysis and critical thinking skills
• Industry knowledge and/or U.S. Government security controls and best practices
• Strong problem-solving, coaching, and teamwork skills
• Excellent oral and written communication skills to include reports and visualizations to support analysis, reporting, and briefings
• Must be able to obtain and maintain Public Trust Clearance
• Must be US Citizen or Green Card holder

Responsibilities

• Develop and deliver knowledge management programs, including collecting and analyzing data, and implementing processes and tools
• Lead knowledge management process, tactical user manuals & job aids. Promote a culture of knowledge
• Lead knowledge management tools and platforms to capture, support and distribute knowledge
• Support and develop services for Knowledge Management Systems & Platforms e.g. Microsoft SharePoint Server (MOSS) and internal websites incl. application design, development, deploy, support server updates and migrate SharePoint solutions, create & manage websites
• Continually investigate methods to improve knowledge availability, reliability and performance through peer review and implementation roadmap with developers
• Ensure compliance through regular assessments, agency privacy and security policies, regulations, standard operating procedure
• Lead training curriculums for users including agency employees, contractors
• Observe and derive common decision filters across business groups for evaluation, selection, prioritization, and balancing
• Collaborate with other Contract Business Operations functions to support and scale the agency’s Office of Information Technology mission to “Modernize & standardize IT Services & Support”

Preferred Qualifications

• Experience supporting a federal client
• Project Management Professional (PMI-PMP) or equivalent

Benefits

• Paid time off
• Healthcare benefits
• Supplemental benefits
• 401k including an employer match
• Discount perks, rewards
• Education reimbursement for certifications, degrees, or professional development
• Flexibility for you to take a course, complete a certification, or other professional growth and networking
• Funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations
• Host and attend charity galas/events