DeleteMe is hiring a
Knowledge Specialist

Summary

The job is for a Research and Knowledge Specialist at DeleteMe, an online privacy company that provides tools for consumers and businesses to control their personal information online. The role involves extensive research on data brokers, digital privacy legislation, and various internet sources, improving the Privacy Operations Knowledge Base and Customer Help Center, and collaborating with the team to deliver better self-help for DeleteMe’s members.

Requirements

• Vocational interest in Online Privacy, with a passion for consumer rights and protection
• Proven track record of delivering high-quality, written communications with examples of published work preferred
• Demonstrated history of optimizing external help center and internal knowledge bases for Operations and Support teams
• Experience working with a high-growth company or fast-paced environments with a concentration in Professional Services teams
• Bilingual, with fluency in written and spoken Spanish
• History of delivering on large, impactful projects
• Previous experience working with global teams preferred
• Flexibility to travel internationally as needed
• Proficiency with G Suite, Slack, Jira

Responsibilities

• Deliver extensive research on focus areas including data brokers, digital privacy legislation and data sources across the internet
• Implement DeleteMe ‘voice’ and consistency of content and style across all of Privacy Operations outbound communications
• Collaborate with Support team on rebuilding Customer Help Center to deliver better self-help for DeleteMe’s members
• Become ‘trusted expert’ on online privacy, serving as POC for questions around privacy rights and legislation
• Lead impactful projects to deliver improvements to both team and broader Operations org

Benefits

• Comprehensive health benefits
• Flexible work schedule
• 100% work from home
• Generous 401k matching
• Paid time off
• 12 company paid holidays
• Childcare expense reimbursement
• Fitness & cell phone bill reimbursement
• Birthday time off