Revenue Enablement Specialist - Knowledge Content & Systems

Summary

Join Owner.com, an all-in-one platform for restaurants, as a Revenue Enablement Professional. You will accelerate revenue, activations, and retention by equipping customer-facing teams with the knowledge and skills to showcase Owner's value. Collaborate with Enablement, Revenue Leadership, and Customer Success & Support teams to create and deliver high-quality knowledge content, systems, and experiences. Drive and elevate end-to-end knowledge content and systems, aligning them with a unified proficiency matrix. Apply technical writing and user experience best practices to all assets. Optimize knowledge systems in Salesforce and Guru. Partner with Embedded Enablement Specialists to translate knowledge into documentation. Train and maintain AI-driven automated knowledge integration. Oversee and execute content audits and updates. Owner is a remote-first, global company with a sales hub in Toronto.

Requirements

• 2+ Years experience managing knowledge content and help centre information
• Expertise in technical writing in English
• Experience working with an external help centre hosted in Salesforce
• Innovation minded, and remarkably flexible
• Relentlessly detail oriented and organized

Responsibilities

• Drive and elevate the end-to-end knowledge content & systems , aligning it to a unified proficiency matrix that spans Sales, Success, Support, and Launch
• Apply technical writing, and user experience best practices to every asset—from simple help centre articles, to full customer and internal training documentation—ensuring clarity, retention, and engagement
• Optimize knowledge systems in our Customer facing help centre in SFDC, and our internal knowledge base, Guru that drive user experience, search-ability, self serve resolution, and more
• Partner with Embedded Enablement Specialists and leaders to translate tribal knowledge into repeatable, templated documentation in Guru and SFDC
• Train and maintain our AI driven automated knowledge integration
• Oversee and execute monthly and quarterly knowledge content audits and updates

Benefits

• The estimated base salary range for this role is $30-32k USD (Mexico conversion)
• Other benefits include comprehensive health coverage, work from anywhere (100% remote workplace), unlimited PTO - plus extra fun perks!