Remote L1 Technical Support Specialist

Summary

Join our team as a Service Desk Specialist and be part of our digital transformation journey. We're looking for a motivated person to provide technical support to our customers, with a passion for client support and new Microsoft technologies.

Requirements

• Experience in 1st level support or customer service
• Good Windows 10/11 and Office 365 skills, Apple skills are a plus
• Experience in Windows user support
• A curious mindset and a passion for technology
• The ability to work independently, customer-oriented thinking, and high-quality standards
• Native or fluent level of German (at least B2) , good level of English

Responsibilities

• Provide 1st and 2nd level support to small and medium-sized enterprise customers via phone, e-mail, and remote maintenance
• Collaboration with third party providers
• Analyse, solve and document user problems
• Create documentation and checklists, and maintain the Knowledge Database
• Administer access rights
• Manage monthly invoice process for our business unit
• Perform administrative tasks and keep internal processes updated
• Create reports and update our Dynamics 365

Benefits

• Permanent contract with competitive salary package, plus interesting fringe benefits
• Being based in Barcelona or nearby, you'll have the flexibility to work from home according to your needs
• Work and evolve with the latest technologies from the Microsoft ecosystem
• Structured career development plan based on your professional goals
• Yearly training budget, Microsoft Certifications and bi-weekly “Tech Lunches“
• Choose your hardware
• Free language classes
• One additional week of vacation for Corporate Social Responsibility
• Annual team event in Switzerland