L1 Technical Support

Summary

Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.

Requirements

• Bachelor's degree (degree earned in a technical field would be advantageous)
• Experience with Windows/Mac software and connectivity support (fresh graduates able to demonstrate related knowledge will be considered)
• Excellent verbal and written communication skills
• Experience with financial products and services is a plus
• Fluency in Cantonese and English (knowing Mandarin is a plus)

Responsibilities

• Providing support to clients through phone, chats, and tickets
• Technical and functional support for the Interactive Brokers' platforms on desktop and mobile
• Troubleshooting and support for Interactive Brokers' web-based offerings
• Problem management with a focus on wide-scale technical issues

Benefits

• Competitive Salary, annual performance-based bonus and stock grant
• Excellent health and welfare benefits, including medical, dental, specialist and in-patient
• Competitive package of Annual Leave
• Daily lunch is ordered in-house with fully stocked kitchen
• Modern offices with multi-monitor setups
• Great work-life balance
• Unique opportunity to gain exposure to global financial products, markets and clientele
• Opportunities for career progression and job scope expansion in a global company with a growing local presence