SupportYourApp is hiring a
L2 Technical Support Engineer
closedSupportYourApp
π΅ ~$84k-$103k
πRemote - Brazil
Summary
Join SupportYourApp as a L2 Technical Support Engineer in a remote position. Provide customer support, troubleshoot web applications, handle production incidents, and meet team KPIs. Requirements include excellent Portuguese and English (both C1), at least 2-3 years of technical support experience, analytical skills, strong communication skills, and specific technical skills. Benefits include fixed shifts, remote work, good bonuses for referring friends, paid intensive training, work-life balance, and a positive work environment.
Requirements
- Excellent Portuguese and English (both C1, written and verbal)
- At least 2-3 years of experience in technical support
- Ability to read and analyze logs
- Experience with cloud solutions
- Experience in handling P1 production incidents
- Reproduction of incidents in test environments
- Ability to determine severity levels and impact of incidents
- Experience in troubleshooting web applications
- Experience with Zendesk and Microsoft Office
- Analytical and problem-solving skills
- Strong communication skills
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbpsβdownload and 40 Mbpsβupload)
Responsibilities
- Provide exceptional customer support via calls, emails, and chats
- Securely work with customer sensitive information and collect necessary data
- Escalate tickets to the internal team in a timely manner
- Collect and analyze customer feedback, handle customer inquiries
- Troubleshoot web applications (use Chrome Dev Tools to analyze requests and/or check the error)
- Analyze application logs
- Handle P1 production incidents
- Reproduce incidents in test environments
Benefits
- Fixed shifts from 9amβ5pm, Brazil time
- Opportunity to work fully remotely
- Inclusive international environment
- Compensation in USD
- Good bonuses for referring friends
- Paid intensive training and probation
- Work-life balance
- Responsive management interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development
This job is filled or no longer available
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