RateHawk is hiring a
Language Support Specialist

Summary

ETG is hiring a Language Support Specialist to take calls and provide initial advice to B2B partners in Italian. The role involves communication with partners, handling info requests, recording information, and helping other teams. Requirements include advanced knowledge of English and Italian, ability to learn quickly, multi-tasking skills, a strong sense of empathy, responsibility, and carefulness. Preferred requirements are professional experience in the travel industry or related fields. Benefits include remote work, flexible schedule, a young and active team, interesting tasks, learning opportunities, corporate discounts on hotels and other services.

Requirements

• Knowledge of English at Advanced level. : capability of speaking on the phone in English and writing in business English
• Knowledge of Italian language at Advanced level. : capability of speaking on the phone in Italian language and handling business correspondence
• Ability to learn quickly and be results-focused and stress-resistant
• Multi-tasking skills
• Possession of a strong sense of empathy
• Responsibility and carefulness

Responsibilities

• Taking calls and providing initial advice to B2B partners in Italian language
• Communication with partners about the on-going cases, providing regular updates on the progress
• Helping other operation teams with the communication in Italian language
• Handling info requests for B2B partners
• Recording information in the CRM system about work done

Preferred Qualifications

Professional experience in the travel industry or in a concierge agency, ТМС, DMC or tour operators (as an advantage)

Benefits

• Remote work
• Schedule 5/2 (10:00 - 19:00) local Italian time
• A young and active team of super specialists
• Interesting and ambitious tasks that will take you to the next professional level
• Learning: seminars, trainings and conferences. If you want to participate in a conference, we will help to organize it
• Corporate discounts on hotels and other services