Associate Product Support Specialist

Summary

Join our team as an Associate Product Support at AppsFlyer and become the trusted voice for our clients, providing insightful assistance and influencing product development.

Requirements

• Native Chinese speaker
• A passion for aiding and guiding customers in a fast-paced environment
• Customer-facing experience, speaking the language of the customer, good at breaking down complicated concepts
• Advanced proficiency in English, both written and spoken
• A minimum of 2 years experience as a Product Expert, Technical Account Manager, Customer Success Manager, or Support Engineer in SaaS companies
• The ability to excel in a vibrant and dynamic work environment

Responsibilities

• Assist clients by addressing product-related issues and questions, ensuring they achieve their desired objectives
• Relay valuable customer feedback to our Product and R&D teams, helping us continually adapt to our customers' needs
• Enrich our knowledge base by consistently updating it with relevant technical information to assist clients
• Collaborate closely with Customer Success Managers, Operations, and Learning & Development teams to optimize processes

Preferred Qualifications

• Experience in digital marketing, with app marketing knowledge, is a big plus
• Familiarity or experience with documentation and internal efficiency projects
• Referral through an AppsFlyer team member