Sama is hiring a
Launch Manager

Summary

The job is for a Launch Manager (Gen AI Specialist) at Sama, a technology company with a social mission. The role involves managing Generative AI projects, collaborating with teams, developing project plans, and building client relationships. The candidate should have experience in the GenAI or NLP field, strong project management skills, and excellent communication skills.

Requirements

• Bachelor’s Degree in any field from a tier 1 college in India; Preferably Linguistics, English, Computer Science
• Experience in GenAI or NLP field
• 2+ years project management experience
• Strong written and verbal communication skills (English speaker with C2 language proficiency)
• Strong planning & organizational skills - ability to navigate a matrix of time-sensitive projects with competing priorities
• Experience navigating a global organization and a global customer base
• Prior experience working within a globally dispersed team
• Prior experience working remotely and/or managing remote teams

Responsibilities

• Collaborate with Sales, Solutions and Global Service Delivery teams on the solution development for new projects
• Complete tests and recommend creative solutions to enable the successful execution of new projects
• Develop and manage project plans, including project-specific training, staffing, quality management, and reporting strategies to ensure profitable and successful project execution
• Manage partner vendors’ including monitoring and ensuring high-quality output, tracking the progress of deliverables, and overall compliance with vendor contracts
• Collaborate with Clients to define and implement a Quality Management Strategy
• Build client relationships, and effectively navigate calibration discussions on highly subjective content
• Monitor project quality, identify gaps and implement solutions. Ensure that Sama delivers >SLA quality in all work completed
• Proactively analyze project performance data, make critical decisions based on data, and escalate effectively
• Manage changes effectively, including identification and treatment of risks
• Manage on-time completion of all trial, pilot, and project-launch activities and deliverables
• Effectively engage Sama and Client stakeholders, building strong relationships and managing expectations
• Demonstrate subject matter expertise, provide a consultative approach, and ensure customers are successful
• Document and share learnings to guide Sama and Clients toward improved outcomes
• Effectively onboard internal project stakeholders, create necessary documentation and facilitate effective handovers
• Own, from development to implementation, initiatives and innovations designed to improve the Launch Team’s execution against departmental and organizational goals

Preferred Qualifications

• Experience in the BPO sector
• Extensive working knowledge of Microsoft Excel
• Extensive working knowledge of Google Workspace (Gmail, Calendar, Drive, Docs, Sheets, Slides, Forms)
• Data Analytics tool knowledge
• PMP and/or PRINCE 2 Certification
• Conflict prevention and resolution skills
• Prior experience working in a startup environment

Benefits

• Competitive compensation corresponding to market data & level of experience
• Medical, dental, vision, and life insurance
• Holiday and vacation policies
• Professional development stipends
• A paid sabbatical program