Launch Program Manager

Summary

Join Discord's Safety Team as a Product Launch Program Manager! This US-based role focuses on establishing and refining a product launch process. You will develop and implement this process, collaborating with stakeholders, creating documentation, and providing training. Success requires strong project management skills, experience in Trust & Safety or similar fields, and excellent communication. The salary range is $152,000 to $167,000 + equity + benefits. Discord offers a unique opportunity to contribute to the future of gaming within a dynamic and collaborative environment.

Requirements

• 5+ years of experience in program management or a related role
• Experience with product launches and process management in the fields of Trust & Safety, Content Policy, or similar operational fields
• Familiarity with SQL
• Strong project management skills with a track record of successfully implementing processes from inception
• Excellent communication and interpersonal skills to effectively collaborate with and influence diverse stakeholders
• Familiarity with industry standards and best practices related to product launch processes and operational readiness for a Safety Team
• Ability to adapt to an ambiguous, dynamic environment and drive change within the organization

Responsibilities

• Develop, implement, and refine a launch process tailored to the organization's specific needs
• Serve as the initial Launch Project Manager for a subset of Product Pillars to effectively lead product teams through the established process
• Engage with internal and external stakeholders to understand their perspectives, needs, and expectations related to launch readiness
• Foster relationships with project managers, product teams, and other relevant parties to ensure alignment with organizational goals
• Create comprehensive documentation outlining the launch process, including standards, guidelines, and best practices
• Ensure that the established process complies with industry standards and regulatory requirements
• Develop training materials and conduct sessions to educate project managers and product teams on the launch process
• Promote awareness and understanding of the process across the organization through effective communication channels
• Establish mechanisms for feedback and continuous improvement of the launch process
• Establish and monitor key performance indicators and adjust the process as needed to enhance efficiency and effectiveness

Benefits

• Equity
• Benefits