Infrastructure Program Manager

Summary

Join Stripe's Infrastructure team as a Program Manager and lead large-scale compliance programs spanning business, product, and infrastructure. You will work with cross-functional teams to define, plan, and execute these programs, ensuring successful compliance audits and protecting users. The ideal candidate will have a strong background in software or systems engineering and program management, with experience in navigating ambiguity and delivering high-quality results. You will collaborate with various stakeholders, drive process improvements, and leverage data to make strategic decisions. This role requires excellent communication and analytical skills, along with the ability to lead and influence teams across different disciplines and time zones. Success in this position involves building and implementing solutions that enable repeated success for compliance audits/execution while protecting our users and serving the business.

Requirements

• 3+ years of software engineering, systems engineering or technical product/program management experience
• A proactive mindset with a high degree of comfort navigating ambiguity and rapidly changing priorities
• You are not satisfied with just delivering a program on time—you are obsessed with quality, reliability & correctness
• An ability to seamlessly transition from strategy, high level to very detailed, and a willingness to “roll up your sleeves”
• Excellent analytical skills; you digest complex information, can distill it and make recommendations and proposals
• You have a track record of providing program management during all phases of large cross-org programs from kick-off to launch, demonstrating critical thinking, challenging the norms and thought leadership
• You have very strong written and verbal communication skills, building strong relationships with stakeholders, teams and senior leaders around the organization
• You can drive internal and external process improvements across multiple teams and functions and bring a wealth of experience, opinions, proposals and best practices
• Experience operating autonomously and rapidly and leading large-scale efforts across multiple teams and functions, with stakeholders in different disciplines across time zones

Responsibilities

• Work with Product, Engineering, and cross-functional teams across the organization to understand pain points in their control implementation, execution, and remediation to find common ideas and work to create solutions which span multiple domains
• Define and produce high-quality written proposals, communications, and documentation
• Independently define a program to solve a specific Compliance problem using a variety of program frameworks
• Work across the organization to drive and deliver on large-scale compliance programs (SOX, DORA, PCI, etc.)
• Partner with Engineering Managers, Product Managers, Business partners and other Program Managers to define, scope and drive large programs to conclusion
• Develop, implement, and iterate on program management techniques, frameworks, and KPIs to achieve goals with well-defined success criteria
• Elevate the execution muscle of teams around you. Train them to be better at delivery where needed
• Help influence peers/stakeholders and build consensus while dealing with ambiguity
• Leverage data and acquired knowledge to drive strategic decisions at an engineering leadership level
• Create widely circulated plans, driving consistency, clarity and building alignment across teams
• Drive continuous improvement of processes including identifying risks amongst teams and other Compliance programs
• Track and report progress against timelines and scope on internal projects and customer deliverables

Preferred Qualifications

• Demonstrated knowledge of internal control frameworks and concepts
• Experience in core infrastructure such as database, cloud compute, networking, and services
• Demonstrated knowledge of multiple Compliance regulations (e.g., SOX, SOC, DORA) including requirements and control lifecycles
• Solid understanding of security risks and threats, and in developing effective and measurable mitigation programs
• Experience with an online payments company, ecommerce, SaaS, Payments, Fintech or Financial Services industries
• Experience with agile software development methodologies and productivity tools
• Experience with customer-facing product launches