Rockpoint Legal is hiring a
Law Firm Client Manager

Summary

The job is for a Law Firm Client Manager at Rockpoint Legal Funding, a reputable legal funding company on the West Coast. The role involves acting as a liaison between Rockpoint and various stakeholders in law firms, facilitating requests related to products and services, and delivering exceptional customer service.

Requirements

• Must have Paralegal or Case Manager experience, preferably in the personal injury space
• Must be detail-oriented, very organized, and possess a strong multitasking ability
• Must be an energetic and reliable individual who can thrive in a fast-paced, performance-driven organization
• Should have high emotional intelligence, charisma, interpersonal skills, and the ability to read between the lines and ask the right questions
• The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he/she can perform the job’s essential functions, with or without reasonable accommodation
• Excellent communication skills (verbal, listening, writing). High level of comfort and confidence on the phone and the ability to communicate effectively through email
• You must speak fluent English and Spanish
• You must have a high-speed internet connection at your home (80 Mbps)
• Up-to-date laptop with at least 8GB RAM
• You must have a working computer system. Two computer monitors are a plus!

Responsibilities

• Obtain case information and process requests directly with personal injury case managers and/or attorneys
• Coordinating with various medical providers to obtain medical information, including obtaining all necessary documents, advising approvals or denials to relevant stakeholders, and following up on procedures and surgeries
• Actively cross-selling products and services to clients by seeking opportunities to maximize cases
• Coordinating with various departments within a law firm to obtain case information and walk our clients through the entire funding process
• Managing incoming and outgoing phone calls and emails from law firms, surgical facilities, hospitals, and doctors regarding funding processes, surgeries, and other procedures
• Preparing files to submit to the underwriting team for review
• Assisting in preparing and coordinating the execution of various contracts needed for funding
• Providing law firm case managers with regular updates on cases and coordinating with other departments to streamline requests
• Monitoring all active and pending applications, ensuring applications are moving continuously
• Maintaining detailed and accurate notes on applications

Benefits

• Paid Holidays
• 5 PTO Days / Year