Remote Legal Business Consultant

Summary

Join our team as a full-time, remote Legal Business Consultant! Guide law firm clients to success using our virtual assistant services. Strategize and implement processes to boost client satisfaction, retention, and growth. Maintain regular communication with clients, offer guidance, and support seamless partnerships. This crucial role fosters strong client relationships and helps law firms delegate effectively. The position requires a Bachelor's degree and significant experience in business management or law, with a focus on the legal industry.

Requirements

• Bachelor's degree in Business Management, Law, or a related field
• Hands-on experience working with US based law firms
• Minimum of five years of corporate or executive leadership experience
• Practical, hands-on experience with the startup, BPO's, preferably in the legal industry
• Proven experience in starting, managing, and growing a small business, ideally within a professional services industry
• Demonstrated ability to mentor and guide individuals to achieve challenging objectives
• Experience in systemizing business processes
• Strong leadership and interpersonal skills, with the ability to build and maintain relationships with clients
• Excellent communication skills, both verbal and written, with a commitment to timely and professional correspondence
• Knowledge of industry trends and best practices to effectively support client needs
• Applicants must be U.S. citizens

Responsibilities

• Conduct regular check-ins with clients to review progress and resolve issues
• Respond promptly to client phone calls and emails
• Keep detailed notes in the CRM, documenting client interactions, client progress, and issues
• Provide regular progress reports on assigned clients to management, offering insights and recommendations for improvement
• Lead, facilitate, or participate in group conference calls/webinars as requested, contributing to the overall growth and development of law firm clients
• Build and maintain strong relationships with law firm clients
• Serve as the main contact for client questions and issues, ensuring high satisfaction
• Develop strategies to keep clients satisfied and identify opportunities for additional services
• Collaborate with internal teams to meet client expectations
• Stay informed about industry trends to better support clients

Preferred Qualifications

MBA or Project Management Certifications are highly advantageous