Law Firm Services Associate

Summary

Join Mitratech, a team of technocrats building world-class products for Fortune 100 companies, and contribute to our close-knit, globally dispersed team. As a Law Firm Services Associate, you will provide operational support to law firms via phone, email, and website case management. This role involves problem-solving, data entry, research, database updates, quality control, and addressing client issues. You will prioritize workload, utilize CRM software, and maintain a strong understanding of Quovant services. Cross-training and supporting team members are also part of the responsibilities. Mitratech offers a diverse and inclusive work culture with opportunities for learning and growth.

Requirements

• Ability to work effectively in a team environment with a strong commitment to team success
• Ability to prioritize and work under a tight schedule
• Ability to learn new programs and take on new tasks
• Strong working knowledge of Microsoft Office
• Strong problem-solving skills
• Strong verbal and written communication skills
• Must be flexible and able to multi-task
• Must be organized and detail-oriented
• Ability to maintain complete confidentiality
• High school diploma or general education degree (GED) with a minimum of two years of related experience required

Responsibilities

• Problem-solving and ability to answer support calls and respond to support tickets while providing superior customer service
• Provide operational support by completing a wide variety of data-entry and external support tasks
• Research and obtain further information for incomplete entries
• Maintain and update accurate client information
• Update databases and relay information to pertinent parties
• Schedule and execute quality control checks
• Address escalated client and other end-user issues
• Assist team members by coordinating tasks including, timekeepers, data entry, inbox management, and other responsibilities
• Prioritize workload according to Quovant methodology and client guidelines
• Utilize Zendesk or other CRM software for daily support issues and phone calls
• Maintain a strong understanding of Quovant services
• Cross-train and support other team members within Law Firm Services when needed or as requested by the department manager
• Complete other duties at the discretion of management (supervisor and/or director)

Preferred Qualifications

Bachelor’s Degree: Business Administration, Communications, or related field is desirable