Lead Business Consultant

Summary

Join Bloomreach's Professional Services team as a Lead Business Consultant and help top e-commerce businesses thrive. You will deliver value to clients by deploying and utilizing the Engagement Platform, gathering business requirements, managing data migration, and deploying automated programs. As a key advisor, you'll enhance client businesses, maximize platform utilization, and improve KPIs and ROI. You will collaborate with Customer Success Managers and internal teams to develop strategies, improve processes, and become a subject matter expert on the Bloomreach Engagement platform. This role requires strong consulting skills and 4-7 years of relevant experience. Bloomreach offers a competitive salary, comprehensive benefits, and a flexible remote-first work environment.

Requirements

• 4-7 years in B2C and/or B2B SaaS OR in-hour ecommerce experience
• Strong consulting skills, including clear communication, presentation abilities, confidence in engaging stakeholders, exceptional organizational and problem-solving skills, and the ability to handle challenging situations professionally
• Independence, self-organization, ability to navigate ambiguous situations
• Understanding of technology around marketing cloud solutions

Responsibilities

• Become a SME on the Bloomreach Engagement platform
• Provide leadership and guidance to the business consultancy practice in the US
• Support clients in bringing continuous improvement to their sites, shops or apps (audit web pages and online shops; design, manage and evaluate AB tests; propose changes to enhance customer experience and raise conversion rates)
• Communicate with clients, teach them how to use the CDP platform, suggest improvements to their products, prepare reports for their business decisions and project evaluation
• Oversee implementation of a client’s applications, websites or online shops
• Communicate regularly with clients through online channels and on-site visits

Preferred Qualifications

• Working knowledge of Bloomreach Engagement platform features
• Experience in online analytics, performance marketing, marketing automation, data science, A/B testing, personalization, campaign optimization, customer lifetime value, email automation, reactivation, attribution modeling, prediction, product recommendations, and ecommerce

Benefits

• Health care including medical, dental, and vision insurance
• 401k plan with employer contribution
• A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes
• We believe in flexible working hours to accommodate your working style
• We work remote-first with several Bloomreach Hubs available across three continents
• We organize company events to experience the global spirit of the company and get excited about what's ahead
• We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer
• We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company
• Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges
• Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins
• Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)
• The Employee Assistance Program -- with counselors -- is available for non-work-related challenges
• Subscription to Calm - sleep and meditation app
• We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones
• We facilitate sports, yoga, and meditation opportunities for each other
• Extended parental leave up to 26 calendar weeks for Primary Caregivers
• Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location
• Everyone gets to participate in the company's success through the company performance bonus
• We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts
• We reward & celebrate work anniversaries -- Bloomversaries!