Artera is hiring a
Senior Customer Success Manager

Summary

Artera is looking for a Senior Customer Success Manager to oversee relationships with strategic enterprise accounts. The role involves driving increased customer adoption and utilization of Artera's product suite, focusing on improved retention, and developing high-level relationships with customers. This is an individual contributor role that requires 4-7+ years of relevant experience, healthcare experience, and comfort in a fast-moving, dynamic environment.

Requirements

• Bachelor’s degree required
• 4-7+ years of relevant experience; or an advanced degree with 4-6 years relevant experience
• Healthcare experience
• Experience being in a Customer Success role for a SaaS product
• Comfortable with frequent change and knows how to operate in a fast-moving, dynamic environment; able to navigate through ambiguity
• Possess a consultative approach with a strong mindset that is customer focused, strategic, data-driven, and can identify new opportunities for increased utilization and feature/integration expansion
• Motivated to deliver an exceptional customer experience; has a proactive approach to managing portfolio
• Passionate about the patient experience
• Collaborative, positive, team-oriented mindset
• Familiarity with Salesforce CRM
• Available to travel around 20-30%

Responsibilities

• Acts as post-sale customer point of contact and is accountable for driving increased customer adoption and utilization of the Artera product suite
• Assists in the customer renewal process and focuses on improved retention
• Focuses on customer strategies that improve revenue through up-selling and cross-selling via Customer Success Qualified Leads
• Remains focused on developing high-level relationships with customers to ensure strong relationships are intact at the value realization and buyer level
• Collaborates with the customer on a mutually agreed upon Customer Success plan to drive increased value for Artera’s products and services
• Collaborates with customers to drive metric-driven results
• Gathers and relay feedback to continuously iterate on the customer success strategy
• Demonstrates product features beyond central functionality to help the customer achieve specific business results and maximum value from the product(s)
• May handle escalations and coordinate risk mitigation across functional areas of the company
• Gathers and directs VOC (Voice of Customer) feedback to Product
• Promotes, supports, and enables Early Access/Beta customers

Preferred Qualifications

• Familiarity with Gainsight
• Master’s degree in business, healthcare administration, or other healthcare-related field

Benefits

• Full health benefits (medical, dental, and vision), flexible spending accounts, company paid life insurance, company paid short-term & long-term disability
• Company equity, voluntary benefits, 401(k) and more!
• Career development - Manager development cohorts, employee development funds
• Generous time off - Company holidays, Winter & Summer break, and flexible time off
• Employee Resource Groups (ERGs)
• Committed to Diversity, Equity, and Inclusion