Lead Employee Experience Partner

Summary

Join Remote and help design and optimize global People processes, drive automation and tooling improvements, and partner with other teams to evolve internal infrastructure. Lead complex projects, act as an escalation point for challenges, and enable internal team maturity through documentation and best practices. Focus areas include building automations, redesigning workflows, and establishing a self-service documentation library. Key performance metrics include process improvement velocity, operational efficiency, tool adoption, employee experience impact, and knowledge accessibility. The ideal candidate will have experience in People Operations or HR in a global, fast-scaling environment and strong process design, automation, and project management skills. Remote offers a competitive salary, flexible work arrangements, and various benefits.

Requirements

• Experience in People Operations or HR in a global, fast-scaling environment, with a proven track record of optimizing processes and improving employee experience
• Strong process design skills: ability to map, redesign, and document workflows for scalability and clarity
• Proficiency with automation and HR technology (e.g., HRIS, ticketing systems, workflow automation tools such as Zapier, Workato, or native platform automations)
• Analytical mindset with the ability to interpret data and translate insights into operational improvements and measurable results
• Project management expertise: comfortable leading cross-functional initiatives from scope definition to delivery, with clear milestones and outcomes
• Excellent stakeholder management skills: including the ability to partner effectively with Product, Engineering, IT, and other internal teams
• Strong written and verbal communication skills, particularly in creating clear, accessible documentation for global audiences
• Comfort with ambiguity and problem-solving: skilled at navigating complex, unclear situations and creating structure

Responsibilities

• Design and optimize global People processes (onboarding, mobility, offboarding, etc.) to reduce friction and improve quality and consistency
• Drive automation and tooling improvements to eliminate manual work, reduce response time, and increase scalability across the People team
• Partner with Product, Engineering, and IT to evolve internal infrastructure, HR platforms, and cross-functional workflows supporting employee lifecycle events
• Lead complex projects and act as an escalation point for ambiguous or cross-functional operational challenges
• Enable internal team maturity through documentation, knowledge management, and implementation of best practices
• Build and implement automations across top-volume service requests (e.g., reporting line changes, time off, contract updates)
• Redesign onboarding and mobility workflows to improve employee clarity and operational handoffs
• Establish a self-service documentation library to reduce inbound volume and increase knowledge accessibility
• Partner with Product to evolve internal employee support tooling and reduce friction in cross-functional handoffs

Preferred Qualifications

Experience in a fully remote, distributed environment and familiarity with asynchronous communication best practice

Benefits

• Work from anywhere
• Flexible paid time off
• Flexible working hours (we are async )
• 16 weeks paid parental leave
• Mental health support services
• Stock options
• Learning budget
• Home office budget & IT equipment
• Budget for local in-person social events or co-working spaces