Lead Processing Specialist

Summary

Join Verra Mobility as a Team Lead in Government Solutions Event Processing! This developing leadership role requires reliability, sound judgment, and a commitment to high-quality work. You will coach and train processors, serve as a point of contact for team members, collect and disseminate metrics, and respond to inquiries. Collaboration, continuous improvement, and project work are also key aspects. The ideal candidate will embody Verra Mobility's core values and possess strong leadership, communication, and problem-solving skills. This position reports to the Operations Supervisor.

Requirements

• High School Diploma, GED, college experience preferred or equivalent work experience
• Strong problem-solving and analytical skills
• Excellent written and verbal communication skills
• Ability to work in a fast-paced environment
• Ability to lead/facilitate meetings
• Proven ability to multi-task, prioritize work, and act with a sense of urgency to meet assigned deadlines
• Ability to work independently and as part of a team
• Decisive and able to quickly make sound decisions
• Professionalism and the ability to work well with different groups of people and different layers of leadership
• Exceptional aptitude and flexibility towards serving and assisting others
• Strong interpersonal, decision-making, organizational and conflict management skills
• Focus on high quality and strong attention to detail
• Advanced computer skills with O365 suite and reporting databases
• Successful completion of the Nlets fingerprinting background assessment

Responsibilities

• Regularly review processor performance, then provides coaching and training to address gaps
• Thorough understanding of core values and leadership competencies with the proven ability to inspire others to embody them as well
• Serve as leader within a team environment
• Operate as the initial point of contact for team members regarding escalations or other issues
• Collects and disseminates daily metrics
• Responds to client, customer, and/or internal processing-related inquiries in a professional, thorough, and timely manner
• Fields and resolves escalated internal inquiries from other departments
• Provides feedback and/or suggestions to leadership team on improving operational procedures and processes
• Collaborate in planning and strategy sessions using continuous improvement methodologies
• Partners with outside vendor and subcontractor organizations as needed
• Diligently works on various internal project assignments as needed
• Assists Supervisor/Manager with other tasks and duties as assigned
• Oversees the office and team when supervisor is out of the office
• Process ents as needed
• Open, scan and process inbound customer correspondence
• Handle customer service inquiries
• Support escalated inquiries and client interactions related to full-service office functionalities
• Act as a liaison to the client