Lead Product Designer, AI-based Digital Commerce SaaS Application

Summary

Join Expedite Commerce as a UX Designer to shape future-ready product designs, create engaging user experiences, and drive design innovation across the organization and customers.

Requirements

• Experience in designing SaaS-based eCommerce, storefronts, partner portals, customer portals, digital engagement, digital sales room oriented applications
• Experience in designing B2B applications ideally in SaaS, IoT, or Manufacturing segments
• Strong comprehension, problem-solving, and communication abilities; with a proven track record of effectively leading user design processes
• Strong understanding & experience working directly with customers to define and drive design processes
• The ability to effectively communicate with both technical and non-technical stakeholders; comprehending and conveying clear goals, Journeys, and solutions
• Demonstrable capabilities as a Leading/Principal UX Designer on SaaS platforms utilizing AI for higher efficiency & productivity
• Good understanding of logical data models, high-level technical concepts and ability to use them in the design process
• Familiarity with Salesforce platform or other CRM software will be a plus
• Familiarity eCommerce Platforms like Shopify B2B, Commerce Cloud, Adobe Commerce or other eCommerce software will be a plus
• Foundational understanding and interest in AI-driven design tools and methodologies
• Skilled in researching market trends and UX guidelines to develop unique and valuable user experiences
• Proficient in tools such as Adobe XD, Sketch, Figma, UXpin, and AI-enhanced tools
• Familiarity with user testing and feedback integration into design processes
• Understanding of design systems, with the ability to follow them, maintain, and grow

Responsibilities

• Champion user experience and design innovation across the organization and our customers for our Digital Commerce, Storefronts, Customer and Partner Portals, Digital Sales Rooms (DSR), Digital Guided Selling (DGS) applications
• Solution product business Journeys and admin experiences by designing intuitive, scalable, and engaging user interfaces
• Drive design-related discussions, ensuring the best user experience and compliance to standards
• Conduct and take part in customer workshops to understand outcome and build User Journeys supported by the product
• Define user personas, map customer journeys, identify goals, pain points, and achieve business outcomes utilizing AI-based design
• Collaborate closely with product managers & Application Developers to understand and integrate user journeys into product designs
• Create defined user stories and journeys in alignment with business objectives
• Design high-fidelity and interactive user journey mock-up and record the journey in a video for developer use
• Skill up on Salesforce and understand when to use Expedite designed UI versus using Salesforce out-of-the box UI to balance the best experience versus development effort
• Design experiences that use AI technologies to enhance user personalization and predictive design capabilities
• Design experiences that allow UX teams or customers to design and visual UI via prompts
• Use AI tools to expedite design processes and innovate on existing UX designs
• Create quality product User Guides and Admin Guides in a clear and understandable format
• Confirm that your designs have been implemented correctly by verifying the functionality and styling in each sprint
• Stay up to date with industry best practices and integrate these into design workflows

Benefits

• Health Insurance
• PTO
• Leave time
• Ongoing paid professional training and certifications
• Fully Remote work Opportunity
• Strong Onboarding & Training programs
• Work Timings - 2:00 pm -11:00 pm IST