Lead Product Designer

Summary

Join Brightline, a leading behavioral health platform, as a Lead Product Design Researcher. You will drive user understanding and craft online and in-person member and provider experiences. This role involves end-to-end design for products impacting coaches, clinicians, and families. You will collaborate with Product, Engineering, Clinical Programs, and Marketing teams. The ideal candidate has 5+ years of experience designing digital products and conducting user research. Brightline offers a competitive salary, comprehensive benefits, and a supportive work environment.

Requirements

• A passion for our mission to redefine behavioral health for children and their families
• 5+ years of experience designing successful digital products and design systems for consumer audiences
• Experience in designing, implementing, synthesizing and championing both evaluative and generative user research
• Exceptional skills in collaboration and cross-functional partnership
• Ability to comfortably navigate complex flows and uncover hidden edge cases
• Outstanding written and verbal communication of design rationales and research results
• Ability to size and prioritize requests and identify projects of value
• Self-initiated drive to jump into all aspects of design as is critical in a start-up
• A humble attitude and ability to partner collaboratively with others
• A commitment to promote our initiatives around diversity, equity, and inclusion

Responsibilities

• Advance our culture of user feedback through research and develop a keen understanding of the kids, families, and clinicians we serve
• Be relentless in finding solutions that meet user needs, synthesizing insights and tying them back to the big picture
• Partner closely with Product, Clinical, and Ops to articulate forward-leaning solutions grounded in deep user insights and empathy
• Collaborate with teams to define experience-driven solutions that align with business goals and user needs
• Design intuitive, accessible, and delightful virtual and in-person experiences by developing workflows, wireframes, prototypes, and high-fidelity designs
• Ensure consistency and usability across our product ecosystem
• Establish measurable criteria for our user experience to learn and improve designs
• Ensure that product enhancements are data-driven and improve overall usability
• Adept at balancing short-term execution with long-term vision
• Able to identify high-impact opportunities, prioritize initiatives based on user and business value, and drive projects forward in a fast-paced startup environment

Preferred Qualifications

• Experience in health care or mental health
• Service design experience for digital and brick-and-mortar services

Benefits

• Medical + Dental + Vision + Disability + Life Insurance
• 14 Paid Holidays + Flexible PTO + Sick Days + Parental Leave
• Learning and Development Reimbursement
• Health and Wellness Stipend
• Home Office Reimbursement
• 401k
• Stock Options
• Remote, community-focused culture
• Company wide meditations
• Group workouts hosted by Brightline employees!
• Company Offsites