Lead Product Designer

Summary

Join Constant Contact as a Lead Product Designer and contribute to a team of passionate individuals who are dedicated to empowering businesses and organizations. You will be responsible for crafting intuitive and delightful user experiences, leading design best practices, and mentoring other designers. This role requires 7+ years of product design experience, a proven track record in designing user journeys, and strong design tool proficiency. You will be working in a collaborative environment, shaping the design culture, and driving user-centered thinking.

Requirements

• 7+ years of product design experience across web or mobile platforms
• Proven track record designing end-to-end user journeys—especially in onboarding, activation, or product-led, growth-focused experiences
• Experience driving design strategy and aligning teams around a vision
• A portfolio that shows smart, clean, user-centered work—bonus points for flows that help users fall in love with a product
• Strong chops in design tools like Figma, FigJam, and prototyping platforms
• Experience mentoring other designers and growing design culture
• Excellent storytelling and communication skills—you know how to get buy-in at all levels
• Comfortable balancing scrappy iteration with polished craft
• Someone who loves collaborating, but can also take a problem and run with it

Responsibilities

• Own the first-time user journey : Design and refine onboarding, activation, and trial-to-paid conversion experiences—think onboarding, dashboards, and personalized first-time experiences
• Design holistically, think end-to-end : From that first login to deeper product flows, you'll shape consistent, seamless user experiences across touchpoints
• Set the standard : Lead best practices in UX/UI across the org—templates, systems, and strategy that scale with us
• Mentor and collaborate : Uplevel the team by sharing knowledge, giving great feedback, and leading by example
• Work cross-functionally : Partner closely with product managers, engineers, and other teams to align on vision, define problems, and ship amazing experiences
• Drive user-centered thinking : Champion research, testing, and data to inform and validate your design decisions
• Shape the design culture : Help grow a supportive, curious, and ambitious team of designers who care deeply about our users

Preferred Qualifications

• Experience in SaaS or product-led growth environments
• Familiarity with experimentation frameworks (A/B testing, multivariate testing)
• Previous involvement in rolling out or contributing to a design system
• Experience working across the entire user lifecycle, including retention and engagement strategies

Benefits

• Health and welfare benefits including paid leave
• A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family
• At Constant Contact, we’re all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues