Twilio is hiring a
Lead Product Designer, Remote - United States

Summary

The job description is for a Staff Product Designer position in Twilio's Predictions team. The role involves leading design for the Predictions team within Twilio Engage, a customer engagement solution. The candidate will define the end-to-end journey of how marketers use predictive features to optimize campaigns that drive business results. The role is remote.

Requirements

• 5+ years of proven experience as a Product Designer, ideally working on developer or no-code tooling or other Platform as a Service or SaaS solutions
• Strong ability to work across different stakeholders, including product managers, engineers, and other designers to develop product strategy
• Ability to ramp up quickly in a technical space and translate complex concepts into simple solutions
• Experience in user research and user testing, and a data-informed perspective to design
• Comfortable with 0-1 product motions, which involve moving fast and using experimentation to test your assumptions, and continuously incorporate feedback
• Demonstrated ability to navigate ambiguity and help drive product requirements through design thinking

Responsibilities

• Partner closely with product managers, engineers, and other product designers to help Predictions establish product market fit, launch new products, and shape the strategic vision for the integration of predictive features into Twilio's marketing products
• Keep a pulse on market trends, user needs, and business goals to drive innovative product experiences
• Partner closely with research or lead your own research to gain insights into the needs, behaviors, and pain points of our users, and use these insights to create user-centric solutions that address real-world challenges
• Lead the end-to-end design process, from concept ideation to delivering high-fidelity designs that empower, delight, and excite our users
• Leverage our design system to solve customer problems creatively — and contribute to said design system

Preferred Qualifications

Experience designing machine learning-driven solutions and/or BI tools

Benefits

Competitive pay, generous time-off, ample parental and wellness leave, competitive health insurance, a retirement savings program, and much more. Offerings vary by location