Lead Product Researcher

Summary

Join FairMoney, a leading mobile banking institution in emerging markets, as a Product Researcher. You will be a key figure in shaping product development, ensuring that the company's products effectively address real user needs. As a gatekeeper of truth, you will define and maintain the user research roadmap, utilizing various research methodologies to uncover actionable insights. You will collaborate with product managers, designers, and stakeholders, ensuring user interests are prioritized. Your strong understanding of human psychology and ability to communicate research findings effectively are crucial. You will also be responsible for building and leading a team of product researchers.

Requirements

• You have a strong understanding of human psychology & biases and use that as a foundation of your research
• You believe in discovering real problems faced by real people & not stopping until you get to the heart of the problem. To be crystal clear on this, the opposite of this trait would be akin to falling in love with a shiny solution (just because its the new trend) and then trying to pigeonhole it back into an artificially created problem statement
• You are well versed in a wide variety of research methodologies & know which weapon to use from this arsenal basis the nuances of the problem statement: size & scope; tactical & strategic; formative & summative; qualitative & quantitative; et al

Responsibilities

• Define, maintain & own the user research roadmap
• See the big picture & without getting lost in details. This allows you to easily digest raw data from reviews, user feedback, customer support tickets, focus groups et al & come up with actionable recommendations
• You can easily communicate (both in a written & spoken manner) your research discovery & then convey that as an actionable insight in an articulate manner
• You effectively collaborate with fellow Product Managers, Product Designers & business stakeholders. The operative word here is "Collaborate" which also means challenge unclear assumptions, help concretise diffused problem statements & ensure that if we get lost in our discussions, we reorient by putting the user's interest at the locus of all decisions
• You know the right balance to strike between using data & your gut/intuition. But you do not always use the latter as an escape route to convince your stakeholders
• You are guilty of attracting talent :-) . This is important because you will need to recruit a team of product researchers to help us uncover even more deep insights about our users across the different business units at FairMoney

Preferred Qualifications

• 5+ years of consumer research experience with proven success in building consumer facing products in emerging markets
• Prior experience building mobile first, Fintech products (lending, savings, payments, investments, insurance & remittance)
• Masters degree in fields like human psychology, Human Computer Interaction etc., would be added advantage

Benefits

• Private Health Insurance
• Pension Plan
• Paid Time Off
• Remote Work
• Training & Development Programs