Lead Program Manager, Channel Field Ops

Summary

Join Appfire's Channel Team as a Lead Program Manager and oversee the successful delivery of standardized initiatives and processes within the Channel field team. Reporting to the Senior Manager of Channel Management, you will leverage strategic foresight and operational excellence to manage critical projects. Ensure consistent value delivery through efficient processes, clear documentation, and cross-functional collaboration. This remote role, based in the EST or CST time zones, requires managing multiple priorities and driving impactful results. Appfire offers a flexible work environment, prioritizing work-life balance and professional growth opportunities. Choose Appfire and customize your work experience.

Requirements

• 5+ years experience working with technology companies, managing customer/partner relationships, and/or building and launching programs and solutions for B2B customers
• 5+ years experience in program management with increasing levels of responsibility
• 3+ years experience leading cross-functional teams in successful project execution and/or operational rigor
• Process-oriented with a passion for streamlining workflows and improving operational efficiency
• Agile and adaptable, thriving in environments with competing priorities and rapid changes
• Collaborative and proactive, fostering strong relationships across diverse teams and stakeholders
• Exceptional communication and stakeholder management abilities, with experience influencing senior leadership and external partners
• Excellent organizational and project management skills; ability to implement structure (processes, frameworks) into daily work with little direction in a fast-paced, ever-changing environment

Responsibilities

• Serve as the end-to-end owner for field programs, ensuring timely delivery, clear communication, and alignment with business objectives
• Support and refine processes, templates, and tools for consistent and scalable execution of ongoing work
• Collaborate with internal teams (e.g., Marketing, Product, and Operations) to ensure smooth execution of ongoing processes and resolution of project-related challenges
• Create and maintain prioritized project schedules, addressing emerging needs, risks, and opportunities while ensuring alignment with strategic goals
• Monitor, track, and report on key performance indicators (KPIs) for field programs to drive accountability and continuous improvement
• Drive continuous improvement by integrating feedback, data, and insights into decision-making processes and project execution

Preferred Qualifications

• Experience with Jira a plus
• You are dedicated to elevating client and co-worker experiences , knowing that exceptional work centers on serving others
• You adapt swiftly to new business demands , understanding that change fuels collective and individual growth
• You excel in communication, effectively connecting in remote/hybrid environments using tools like Slack, Zoom, and G Suite and through occasional in-person events
• You have exceptional coaching , mentoring , and people development skills

Benefits

• Every Appfire employee is eligible for company equity
• 401(k) Matching Component
• Access to the Appfire University learning platform – a hub of knowledge, interactive resources, and engaging instructor-led courses designed to fuel your learning journey with unparalleled depth and accessibility
• Access to O’Reilly learning platform for technical skills training
• 10 paid holidays + Flexible PTO – no set number of days that you must take in a year
• 100% company-paid health insurance
• 50/50 split dental and vision insurance
• 24 hours of paid time off to participate in Appfire Town, Appfire’s Corporate Social Responsibility (CSR) Program
• Flexible Spending Accounts
• Mobile phone and Internet stipend