Lead Salesforce Administrator

Summary

Join Brightwheel as a Senior Salesforce Administrator and drive scalable, efficient, and data-driven go-to-market operations. You will leverage your deep systems expertise and collaborative skills to fuel business growth, enhance team efficiency, and deliver exceptional customer experiences. This role requires a strategic, analytical, and creative mindset to thrive in a fast-paced environment. Brightwheel offers a competitive compensation package, including base salary, equity, and comprehensive benefits. The ideal candidate will have extensive experience in sales operations, Salesforce administration, and working with various sales and marketing tools. This fully remote position offers a chance to contribute to a company committed to high-quality early education.

Requirements

• 5+ years experience managing sales operations or revenue operations, including 3+ years of Salesforce administration experience in a dynamic, high-growth environment, preferably B2B software companies
• Proven experience with systems, integrations, and tools utilized for sales, marketing, and customer operations processes such as Outreach, Intercom, Hubspot
• Demonstrated proficiency with Salesforce’s declarative capabilities, including workflows, validation rules, process builder and flows
• Masterful cross-functional collaborator and relationship-builder
• Outstanding verbal and written communication skills
• Creative problem solver, skilled at removing obstacles and solutioning around key business problems
• Skilled project management and follow-through
• Deep analytical skills and ability to identify patterns, process information, and make data driven decisions

Responsibilities

• Design, build, and continually improve our systems and processes to scale with rapidly growing sales and customer success teams
• Act as one of the lead administrators on Salesforce; design, build and manage integrations with systems and apps connected to Salesforce
• Collaborate with stakeholders on business and operational problems; develop specifications and technical designs to meet solution requirements
• Regularly audit and proactively identify data integrity issues and develop automated data cleansing
• Own documentation, training materials, and team/user enablement for Salesforce processes and integrated systems

Preferred Qualifications

Development experience with Apex

Benefits

• Premium medical, dental, and vision benefits
• Generous paid parental leave
• A flexible paid time off policy
• A monthly wellness and productivity stipend
• A Learning & Development stipend