Salesforce Administrator

Summary

Join MaintainX, a leading mobile-first workflow management platform, as a Salesforce Administrator! This key role supports our sales, marketing, and customer service processes. You will maintain, customize, and optimize our Salesforce platform, manage user access and security, and provide user training. The ideal candidate possesses a strong technical background, excellent problem-solving skills, and deep Salesforce administration expertise. This position is based in Montreal, Canada, or remotely within the US or Canada. MaintainX offers competitive salary, equity, and comprehensive benefits.

Requirements

• Bachelor’s degree with a major or specialization in Computer Science, Information Technology, a related field, or related work experience
• Strong experience as a Salesforce Administrator, preferably with Salesforce Administrator Certification & Advanced Admin Certification (ADM-201 or equivalent)
• 4-6 years of experience in a Salesforce Administrator role
• Experience with Salesforce CPQ and commissions software is a must
• In-depth knowledge of Salesforce configuration, customization, and administration
• Proficiency in Salesforce Lightning Experience, workflows, process builder, and data management
• Experience with Jira or similar sprint management software
• Familiarity with Salesforce automation tools and integration capabilities
• Highly proficient in Excel
• Experience building flows, formula fields, and rollup fields
• Experience working within Sprint cadences

Responsibilities

• Maintain, customize, and optimize Salesforce to support our sales, marketing, and customer service processes, including creating custom objects, fields, workflows, validation rules, page layouts, and automations via workflows, process builders, and flows
• Manage Salesforce roles, profiles, and permission sets, ensuring appropriate levels of access and security
• Documentation and optimization of Salesforce processes
• Resolve internal support tickets including troubleshooting issues
• Provide user training via documentation and live training sessions
• Act as a key stakeholder in operational and cross-functional projects
• Work with GTM partners to provide expertise in the building and growth of our critical business processes
• Develop and maintain reports and dashboards to provide actionable insights to management and users
• Drive data hygiene and integrity through routine data cleansing activities and implementing validation rules

Preferred Qualifications

• Excellent communication, time management, problem-solving, analytical, attention to detail, and interpersonal skills
• Ability to work cross-functionally, manage multiple priorities, and perform well in a fast-paced environment while maintaining a high level of quality

Benefits

• Competitive salary and meaningful equity opportunities
• Healthcare, dental, and vision coverage
• 401(k) / RRSP enrollment program
• Take what you need PTO