Lead ServiceNow Developer

Summary

Join LightFeather as a Lead ServiceNow Developer and play a critical role in designing, developing, and deploying ServiceNow solutions for federal government projects. This full-time, remote position requires deep technical expertise, strong leadership, and the ability to lead teams in an Agile environment. You will lead the development and implementation of ServiceNow applications, ensuring optimal performance, security, and scalability. The ideal candidate possesses extensive experience in ServiceNow platform architecture, development, integrations, and workflow automation. This role offers the opportunity to work on meaningful projects and contribute to a diverse and inclusive team.

Requirements

• US Citizenship
• Must be able to obtain a DHS Public Trust clearance
• 9+ years of hands-on experience with ServiceNow platform development and administration
• ServiceNow Certified System Administrator (CSA)
• Strong expertise in ServiceNow App Engine and custom application development
• Advanced knowledge of ServiceNow Service Portal Development, including widget customization and UI scripting
• Experience integrating ServiceNow with external systems using REST, SOAP, and third-party APIs
• Proven ability to lead development teams and ensure efficient, high-quality solution delivery
• Experience working in Agile environments with tools like Jira or Azure DevOps
• Strong scripting skills in JavaScript, GlideScript, and Flow Designer
• Excellent communication skills with the ability to present technical concepts to both technical and non-technical audiences
• Strong leadership and mentoring skills, with experience managing development teams
• Exceptional problem-solving, analytical thinking, and troubleshooting abilities
• Excellent stakeholder management, communication, and presentation skills
• Conflict resolution expertise to mitigate risks and ensure project success

Responsibilities

• Lead the design, configuration, development, and deployment of ServiceNow applications, ensuring alignment with business requirements and industry best practices
• Develop, customize, and enhance ServiceNow modules, including but not limited to ITSM, ITOM, HRSD, App Engine, and Service Portal
• Create and manage complex workflows, business rules, UI policies, ACLs, and automation scripts using JavaScript, GlideScript, and Flow Designer
• Develop custom widgets and UI components for the Service Portal using AngularJS, HTML, CSS, and JavaScript
• Lead integration efforts with external systems using REST APIs, SOAP APIs, MID Server, Integration Hub, and third-party connectors
• Ensure platform security, compliance, and best practices, including role-based access controls (RBAC) and data governance policies
• Mentor and lead a team of ServiceNow developers, providing guidance, technical oversight, and best practices for efficient solution delivery
• Collaborate with stakeholders and business analysts to translate requirements into scalable, maintainable ServiceNow solutions
• Troubleshoot and resolve platform issues, optimize system performance, and conduct root cause analysis
• Work within an Agile framework (Scrum/Kanban), participating in sprint planning, backlog grooming, and daily stand-ups
• Document technical solutions, workflows, and architecture designs for internal knowledge sharing and client handover

Preferred Qualifications

• Experience with HR Service Delivery (HRSD) solutions within ServiceNow
• Deep expertise in ServiceNow platform architecture and solution design
• Experience with scripting languages such as JavaScript, GlideScript, and UI policies/business rules
• Proficiency in designing and implementing complex integrations using Integration Hub and external APIs

Benefits

This is a Full Time, Remote Position