Remote Senior ServiceNow Developer

Summary

Join a dynamic team as a Senior ServiceNow Developer specializing in Order Management, where you will play a pivotal role in enhancing and optimizing critical service delivery processes.

Requirements

• 3+ years of relevant experience in ServiceNow
• Proficiency in JavaScript and ServiceNow APIs
• ServiceNow Certificate(s) (e.g. CAD)
• English language knowledge

Responsibilities

• Lead the design and development of ServiceNow solutions specifically tailored to Order Management processes
• Customize and configure the ServiceNow platform to align with telecom-specific requirements
• Implement automation scripts, business rules, and workflows to optimize telecom operations
• Integration: Integrate ServiceNow via TM Forum APIS with fulfillment systems, assurance systems, billing systems, finance/procurement/logistics systems and other telecom-specific applications
• Utilize Performance Analytics to track key metrics related to order fulfillment and service quality
• Implement security controls and compliance measures specific to the telecommunications industry, including data privacy and regulatory requirements
• Provide training and guidance to team members and end-users
• Document all configurations, customizations, and best practices related to ITSM and Order Management

Benefits

• Familiarity with telecom Order Management systems and processes
• Experience with implementation of SD network solutions
• Remote working possibility within Hungary due to European taxation regulation