Lead Solutions Consultant

Summary

Join Sinch's Solutions Engineering team as a Lead Solution Consultant, leading a team of consultants to deliver high-quality solutions for our most vital customers. You will gather customer requirements, design optimal solutions, and oversee their implementation using Sinch systems. This role involves mentoring junior consultants, reviewing documentation, and contributing to product roadmaps. The ideal candidate possesses strong technical skills, exceptional communication abilities, and experience working with VP and C-level executives in large accounts. This position offers a competitive salary and a comprehensive benefits package, including flexible remote work options.

Requirements

• Oversee and advance both client-facing and internal discussions
• Demonstrate outstanding written, verbal, and persuasive communication skills
• Demonstrate familiarity with emerging cloud business models
• Understand both new and existing AI models (including LLMs and NLP models) and their applications (such as generative AI, intent classification, and sentiment analysis)
• Effectively manage customer-facing technical conversations without prior knowledge of the customer's systems
• Demonstrate thought leadership while quickly acquiring a comprehensive technical understanding of Sinch products (including event-driven architectures, webhook communications, REST APIs, various authentication methods, and JSON data payloads) in a rapidly changing marketplace
• Show enthusiasm for teaching Solution Consultants and fostering a supportive environment that encourages a growth mindset
• Possess strong organizational skills, including meticulous attention to detail and the ability to multitask
• Demonstrate robust analytical and problem-solving abilities combined with a ‘Customer First’ approach
• Be proficient in reviewing designs and documentation from Solution Consultants to ensure that complex technical concepts are conveyed in an accessible manner appropriate for the audience
• Be skilled in providing input to Sinch product roadmaps and translating specific account requirements to Product Management, as appropriate
• Embody and represent the values, culture, and mission of Sinch
• Demonstrate a strong sense of personal accountability in decision-making processes
• Formulate and communicate a vision, and drive teams towards its realization
• Develop impactful messaging and demonstrations for both internal and external executive stakeholders
• Have over 5 years of experience building robust relationships as a trusted advisor with VP and C-level decision makers in large, complex customer accounts
• Possess a Bachelor's Degree in a relevant field of study or equivalent professional experience
• Be willing to travel and visit client sites as required (0-25% travel expected)
• Demonstrate high energy, a positive attitude, and an enjoyment of working in a fast-paced team setting

Responsibilities

• Lead and conduct customer-facing needs assessment and requirement gathering meetings
• Collaborate with the Account Teams in providing technical, product and market expertise
• Act as the trusted advisor for Sinch current and emerging solutions within accounts and identify and drive business development opportunities for Sinch alongside the Account Teams
• Coordinate internally with the appropriate Account Managers, Product Managers, and Development teams to ensure customer requirements area appropriately conveyed, prioritized in a data driven manner and delivered in a consistent, well-documented format
• Ensure we are embedded within the clients in building strong relationships through innovation
• Work with the assigned Project Manager to ensure all requirements are documented, agreed and delivered
• Prioritize to meet and exceed clients’ needs in a way that matches Sinch product leadership declared roadmaps and timelines
• Work with third parties/vendors where applicable
• Guide and coach Solution Consultants through the needs assessment and requirement gathering process
• Monitor Solution Consultants’ inflight collaborations with the Account Teams and providing guidance and support where needed
• Participate and provide guidance in the interview and vetting processes as we grow the team of Solutions Consultants
• Conduct ongoing performance assessments for individual Solutions Consultants
• Identify and recommend training for individual Solutions Consultants
• Attend critical milestone meetings, when possible, to support the assigned Solutions Consultant and remain operationally aware of project progress
• Advise Solutions Engineering teams as to assigning Solutions Consultants to new projects

Preferred Qualifications

Have previous experience in the mobile industry, telephony services, or mobile multichannel communications (such as A2P SMS, MMS, RCS, or OTT)

Benefits

• Comprehensive market competitive medical, dental, and vision plans
• Variety of supplemental plans including access to telehealth for all participants
• Free virtual counseling resources through our global Employee Assistance Program
• Roth and Pre-tax 401(k) options including an employer match for all participants
• Generous paid time off program
• Paid parental leave and family planning support
• Flexible remote work offerings
• Paid time off to support a volunteer program of your choice