Solutions Consultant

Summary

Join Sinch, a leading customer communications cloud provider, as a Solution Consultant and play a key role in serving our most vital clients. You will act as a bridge between customer needs and solution delivery, ensuring client requirements align with our offerings and influencing product development. This position requires at least 5 years of relevant experience in a major tech company, strong collaboration skills with large clients, and the ability to conduct technical meetings autonomously. You will build strong client relationships, prioritize exceeding expectations, and contribute to a fast-paced, dynamic environment. The role offers a competitive salary and a comprehensive benefits package, including medical, dental, vision, 401k, paid time off, parental leave, and flexible remote work options.

Requirements

• At least 5 years of experience in a related role, preferably within a major tech company
• Substantial experience collaborating directly with large clients
• Ability to conduct technical meetings autonomously
• BA/BS degree or equivalent practical experience

Responsibilities

• Lead and perform needs assessments and gather requirements
• Collaborate with the Account Teams to provide expertise in technical, product, and market areas
• Serve as the 'trusted advisor' for Sinch's current and upcoming solutions within accounts, while identifying and fostering business development opportunities for Sinch in partnership with the Account Teams
• Internally coordinate with the relevant Product Managers and Development teams to ensure requirements are effectively communicated, understood, prioritized, and fulfilled
• Build strong client relationships through innovation to ensure we are integral to their operations
• Collaborate with the Project Manager to ensure that all requirements are documented, approved, and delivered
• Prioritize to exceed clients' expectations
• Engage with third parties or vendors as needed

Preferred Qualifications

Experience in a similar industry

Benefits

• Comprehensive market competitive medical, dental, and vision plans
• A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants
• Free virtual counseling resources through our global Employee Assistance Program
• Roth and Pre-tax 401(k) options including an employer match for all participants
• Generous paid time off program
• Paid parental leave and family planning support
• Flexible remote work offerings
• Paid time off to support a volunteer program of your choice