Lead Systems Engineer

Summary

Join ITHAKA as a Lead Systems Engineer, Microsoft and contribute to expanding access to knowledge and education globally. You will be responsible for analyzing business and technical requirements, planning, implementing, and supporting Microsoft-based security and collaboration platforms. This role involves collaborating with engineers, vendors, and business owners, troubleshooting complex issues, and leading projects. You will provide subject matter expertise on Microsoft enterprise collaboration platforms and maintain both on-premises and cloud services. The position requires a minimum of 7 years of experience managing Microsoft servers and M365 platforms in an enterprise environment and a bachelor's degree or equivalent experience. ITHAKA offers a competitive salary and benefits package, including health insurance, retirement contributions, paid time off, and more.

Requirements

• Bachelor's degree or equivalent professional experience in computer science or a related discipline
• Minimum of 7 years’ experience managing Microsoft servers and M365 collaboration platforms in an enterprise environment
• In-depth experience with Active Directory, Azure AD, Exchange, SharePoint, and third-party integrations
• Holistic knowledge of the M365 Suite is required
• Must be comfortable leading multiple projects and managing day-to-day activities, including coordinating tasks, delegating responsibilities, and addressing any challenges that arise to keep projects on track
• Ability to plan and direct the technical work of other technical personnel including vendors and service providers
• Focus on innovation, cost reduction, efficiency, performance, reliability, and administrative management
• Detail oriented, with a strong focus on customer service
• Ability to work as a team member and to take initiative and act independently to complete projects when appropriate
• Strong communicator able to work closely with a multidisciplinary virtual team and have the communications skills to overcome distance between locations
• Committed to ITHAKA’s organizational values of belonging, evidence, speed, teamwork, and trust

Responsibilities

• Develop forward-looking security and collaboration strategies and roadmaps that align with organizational objectives
• Collaborate with the engineering team and vendors to develop, test, evaluate, and implement enhancements, upgrades, and patches
• Evaluate and engage with vendors as needed for design solutions, implementation practices, and product troubleshooting
• Direct and assist other engineers in troubleshooting complex technical problems; engaging vendors as necessary
• Identify, develop, and refine procedures & processes to continuously improve the operations of the IT Infrastructure Team using modern standards and best practices
• Provide subject matter expertise for Microsoft enterprise collaboration platforms on premises and in the cloud, supporting the Technology Services team
• Function as a technical lead, understanding existing systems and identifying future needs from both a business and a technical perspective, and developing project plans
• Support and maintain both on-premises Windows infrastructure and M365 services in a hybrid environment
• Work closely as part of the IT Security team, prioritizing the safety of the organization’s people, systems, and data
• Lead the creation, configuration, and maintenance of M365 reporting for management purposes
• Create and maintain clear, concise procedural and system documentation
• Provide after-hours support

Benefits

• Medical, dental, and vision plans
• An employer-paid 10% retirement contribution
• Paid parental and caregiver leave
• 22 days of paid time off
• 11 paid holidays
• Up to 12 sick days
• Wellness benefits