Lead Systems Engineer

Summary

Join ITHAKA as a Lead Systems Engineer, Microsoft and contribute to expanding access to knowledge and education globally. You will be responsible for analyzing business and technical requirements, planning, implementing, and supporting Microsoft-based security and collaboration platforms. This role involves collaborating with engineers, vendors, and business owners, troubleshooting complex technical issues, and leading projects. You will also maintain on-premises and cloud-based infrastructure, ensuring the safety of the organization's data and systems. The position requires significant experience with Microsoft technologies and a strong focus on innovation and customer service. ITHAKA offers a competitive salary and comprehensive benefits package.

Requirements

• Hold a Bachelor's degree or equivalent professional experience in computer science or a related discipline
• Have a minimum of 7 years’ experience managing Microsoft servers and M365 collaboration platforms in an enterprise environment
• Possess in-depth experience with Active Directory, Azure AD, Exchange, SharePoint, and third-party integrations
• Have holistic knowledge of the M365 Suite
• Be comfortable leading multiple projects and managing day-to-day activities, including coordinating tasks, delegating responsibilities, and addressing any challenges that arise to keep projects on track
• Be able to plan and direct the technical work of other technical personnel including vendors and service providers
• Demonstrate a focus on innovation, cost reduction, efficiency, performance, reliability, and administrative management
• Be detail oriented, with a strong focus on customer service
• Be able to work as a team member and to take initiative and act independently to complete projects when appropriate
• Be a strong communicator able to work closely with a multidisciplinary virtual team and have the communications skills to overcome distance between locations
• Be committed to ITHAKA’s organizational values of belonging, evidence, speed, teamwork, and trust

Responsibilities

• Develop forward-looking security and collaboration strategies and roadmaps that align with organizational objectives
• Collaborate with the engineering team and vendors to develop, test, evaluate, and implement enhancements, upgrades, and patches
• Evaluate and engage with vendors as needed for design solutions, implementation practices, and product troubleshooting
• Direct and assist other engineers in troubleshooting complex technical problems; engaging vendors as necessary
• Identify, develop, and refine procedures & processes to continuously improve the operations of the IT Infrastructure Team using modern standards and best practices
• Provide subject matter expertise for Microsoft enterprise collaboration platforms on premises and in the cloud, supporting the Technology Services team
• Function as a technical lead, understanding existing systems and identifying future needs from both a business and a technical perspective, and developing project plans
• Support and maintain both on-premises Windows infrastructure and M365 services in a hybrid environment
• Work closely as part of the IT Security team, prioritizing the safety of the organization’s people, systems, and data
• Lead the creation, configuration, and maintenance of M365 reporting for management purposes
• Create and maintain clear, concise procedural and system documentation
• Provide after-hours support

Benefits

• Medical, dental, and vision plans
• An employer-paid 10% retirement contribution
• Paid parental and caregiver leave
• 22 days of paid time off
• 11 paid holidays
• Up to 12 sick days
• Wellness benefits