Lead Technical Success Partner

Summary

Join Unqork's Enterprise Customer Advocacy Team as a client-facing expert, leveraging your deep industry and technical knowledge to enhance client solutions and deliver exceptional experiences. You will act as a strategic partner to executive-level clients, translating their business objectives into innovative Unqork solutions. Responsibilities include understanding client needs, identifying expansion opportunities, collaborating with internal teams, and providing technical thought leadership. This role requires 7+ years of experience in driving technical engagement with large enterprise customers, deep industry expertise in financial services and/or insurance, and strong understanding of enterprise SaaS solutions. Unqork offers a remote-first work environment with competitive compensation, benefits, and perks, including unlimited PTO, student loan payback, comprehensive health insurance, and more.

Requirements

• 7+ years of experience driving technical engagement with large, complex global customers in Enterprise SaaS environments
• Deep industry expertise in financial services and/or insurance, with a strong understanding of these sectors' processes, structures, and common use cases
• For financial services: Familiarity with middle office operations, client advisory, or other relevant functions
• For insurance: Knowledge of underwriting, claims management, or policyholder engagement
• Experience working with executive-level stakeholders in Enterprise organizations as a trusted advisor and helping clients see the possible through technical expertise
• Knowledge of enterprise SaaS solutions
• Strong understanding of common Enterprise technology environments including integration, security, and operations
• Experience evangelizing your work and presenting to multiple levels of management (Executives, LoB owners)
• Knowledgeable and experienced in creating solutions that use cloud technologies
• Experience leading technology programs that involve multiple technology areas and stakeholders, are high risk, and highly visible across significantly sized technical teams including coordination of multiple parties (e.g., partners, onshore and offshore resources)
• You know how to pioneer new solutions and work with our teams to build them into Unqork's offerings

Responsibilities

• Report to the Enterprise Customer Advocacy Team and work directly with Enterprise clients at Unqork to understand their needs, enhance their technical and business solutions, and deliver best-in-class experiences
• Offer insights, guidance, and subject-matter expertise to help customers build products on our platform while ensuring their feedback informs our organization’s ecosystem
• Help identify use cases for expansion and stickiness of the product, while also ensuring the client sees the real value of using the Unqork Platform
• Update and execute expansion opportunities in partnership with our Sales and Go-to-Market Team ensuring open, proactive, and timely communication between groups
• Act as a strategic partner to executive-level Enterprise clients, understanding their business objectives and translating them into innovative Unqork solutions that drive tangible value
• Gain a deep understanding of the customer’s business and technical goals, collaborate to create a strategic success plan with clear goals, milestones, and measurable KPIs, and provide regular updates to both the client and Unqork’s leadership team
• Provide technical thought leadership and guidance to clients, showcasing advanced use cases and driving the adoption of cutting-edge features
• Collaborate directly with customers and work cross-functionally with internal teams like Go-to-Market, Support, Sales, and Product to serve as the technical resource for self-managed and in-production customer projects
• Collaborate with Product Development to gather patterns, standardize use cases, and refine best practices

Benefits

• Work from home with a remote-first community
• Unlimited PTO (and the encouragement to use it)
• Student loan payback program
• 100% employer-covered medical, dental, and vision options available to you and your dependents
• Flexible Spending Account (FSA)
• Monthly stipend toward your WFH setup, vacation, development and more
• Employer-sponsored 401(k) with contribution match
• Robust DEI Program that compensates ERSG leaders for their efforts
• Subsidized ClassPass Membership
• Generous Paid Parental Leave