Technical Writer

Summary

Join Syrve, a leading provider of POS and restaurant management software, as a skilled Technical Writer to support our growing Italian knowledge base. This remote role involves creating and maintaining Italian-language documentation, localizing English content, and optimizing chatbot content. You will collaborate closely with Italian and Russian-speaking teams, requiring strong communication and self-organization skills. The position demands near-native Italian proficiency, advanced English, and conversational Russian. Experience in technical writing, localization, or translation is essential. Syrve offers a competitive compensation package including paid time off, paternity leave, professional development opportunities, health insurance, and flexible remote work options.

Requirements

• Near-native Italian (C2 level)
• Advanced English (C1 level or higher)
• Conversational Russian (for internal communication)
• Experience in technical writing, localization, or translation
• Strong editing and writing skills with attention to detail
• Ability to modify visuals and screenshots (using tools like Snagit, Figma, etc.)
• Comfortable working remotely and independently

Responsibilities

• Create, edit, and proofread Italian-language content, including user guides, release notes, and technical support articles, and keep the Italian knowledge base up to date with product releases and feature updates
• Create Italian-specific documentation for new features released quarterly
• Translate and localize content from English into Italian, including visuals and screenshots
• Localize UI strings from English into Italian in the Smartcat translation management system
• Maintain and grow a consistent Italian-language termbase
• Translate and adapt training courses from English into Italian, including imagery
• Help draft and edit English-language articles as needed
• Support chatbot content optimization for improved user experience

Preferred Qualifications

• Experience with SaaS or POS platforms
• Familiarity with content management systems, Confluence, or other knowledge base tools
• Experience with translation memory and terminology tools

Benefits

• Engaging work environment with highly qualified specialists
• Opportunities for professional development and career growth
• Competitive paid time off and paternity leave
• The chance to work in an international company with a diverse team
• Compensation for English language course
• Gym membership reimbursement
• Comprehensive health insurance coverage
• Flexible remote work options