Lead Trainer, Clinical Operations

Summary

Join House Rx's Central Clinical Operations Team as a Lead Trainer! This pivotal role involves designing and implementing a training strategy for pharmacists and care coordinators, focusing on specialty pharmacy workflows and best practices. You will develop and deliver engaging training programs, maintain training materials, and evaluate program effectiveness. Collaboration with various stakeholders is key to ensuring training aligns with organizational goals. The ideal candidate possesses extensive experience in healthcare training, particularly within specialty pharmacy, and strong presentation and instructional design skills. House Rx offers a remote-first work environment and a supportive culture.

Requirements

• Proven experience (5+ years) as a trainer or educator in a healthcare or pharmaceutical setting, with specific experience in specialty pharmacy operations preferred
• Strong understanding of pharmacy workflow, clinical guidelines, and regulatory requirements related to specialty pharmacy
• Excellent presentation and facilitation skills, with the ability to engage and inspire diverse audiences
• Experience in curriculum development, instructional design, and e-learning tools/platforms
• Ability to work independently and collaboratively in a fast-paced environment
• Strong organizational skills and attention to detail

Responsibilities

• Design and implement a strategic training framework that aligns with organizational goals and addresses the specific needs of clinical staff
• Develop a curriculum that incorporates adult learning principles and leverages various instructional methods, including e-learning, workshops, simulations, and on-the-job training
• Develop comprehensive training programs for internal and external team members on specialty pharmacy workflow, including dispensing, patient care, prior authorization and financial assistance processes, communication, technology, and adherence to regulatory requirements
• Create engaging training content using various formats (e.g., presentations, e-learning modules, workshops) to cater to different learning styles and ensure effective knowledge transfer
• Conduct onboarding training sessions for new hires to ensure they are equipped with necessary skills and knowledge
• Provide retraining and coaching sessions for existing employees identified as needing additional support or improvement
• Deliver as-needed training sessions on specific topics related to clinical operations as they arise, ensuring timely response to evolving needs
• Regularly review and update existing training materials to reflect current industry practices, regulatory changes, and organizational updates
• Work closely with subject matter experts to incorporate best practices and latest research findings into training content
• Maintain a repository of training resources and ensure accessibility for all team members
• Implement assessment tools and metrics to evaluate the effectiveness of training programs
• Gather feedback from trainees and stakeholders to continuously improve training content and delivery methods
• Monitor trainee performance and provide feedback to management for performance management purposes
• Measure, report, and sign off on competency following initial onboarding training as well as any as-needed trainings
• Collaborate with cross-functional teams, including Clinical Operations, Quality, and People Ops to align training initiatives with organizational goals and compliance requirements
• Collaborate with clinical leaders, supervisors, and subject matter experts to gather insights and data that inform training strategies
• Communicate effectively with stakeholders to promote understanding and adoption of training programs

Preferred Qualifications

Certification in training or education (e.g., ATD, CPT)

Benefits

• Paid time off
• Generous parental leave
• Comprehensive healthcare, vision and dental benefits
• Competitive salary and equity stake